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- Tasks: Be the friendly face of our GP surgery, handling patient calls and providing essential support.
- Company: Join Omnes Healthcare, a forward-thinking organisation making a real impact in healthcare.
- Benefits: Enjoy 25 days holiday, excellent work-life balance, and support for your career growth.
- Why this job: Make a difference in people's lives while working in a supportive and inclusive team.
- Qualifications: Experience in administration and customer service, with strong teamwork and communication skills.
- Other info: Flexible part-time hours with opportunities for clinical progression and training.
The predicted salary is between 20000 - 27600 £ per year.
Location: Boston
Hours of work: Part Time, 28.5hrs
Salary: £23809.50 FTE 37.5
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times. You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.
Role Requirements:
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
Who we are:
Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.
We live by four core values:
- Caring – Respect and compassion in everything we do
- Inclusive – Empowering diverse voices and teamwork
- Evolving – Driving continuous improvement and innovation
- Ambitious – Striving for high standards and real impact
Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits – (Benefits apply to employed roles only):
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay, enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Apply today to join a patient-focused, innovative team and make a real difference in dermatology care.
Primary Care - Receptionist / Patient Healthcare Navigator (Permanent) in Boston employer: Omneshealthcare
Contact Detail:
Omneshealthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care - Receptionist / Patient Healthcare Navigator (Permanent) in Boston
✨Tip Number 1
Get to know the company! Research Omnes Healthcare and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Patient Health Care Navigator, you'll be the first point of contact for patients. Role-play with a friend or family member to get comfortable with handling calls and providing information clearly and empathetically.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining a patient-focused, innovative team that makes a real difference.
We think you need these skills to ace Primary Care - Receptionist / Patient Healthcare Navigator (Permanent) in Boston
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you’re genuinely excited about the role and how you can make a difference in people's lives.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in clerical and administrative work. We love seeing how your skills align with our needs, so don’t hold back on showcasing your customer service experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Patient Health Care Navigator role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Omneshealthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Health Care Navigator. Familiarise yourself with the key tasks like handling patient calls and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples of how you've provided excellent service in previous roles, focusing on empathy and communication. This will show that you can create a friendly and supportive environment.
✨Demonstrate Your Team Spirit
Since teamwork is essential in this role, be ready to discuss how you've collaborated with others in past positions. Share specific instances where you contributed to a positive team dynamic or helped resolve conflicts, showcasing your ability to work well with colleagues.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Think of scenarios where you've had to use discretion and tact, and be prepared to explain your thought process. This will illustrate your analytical approach and readiness for the challenges of the job.
