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- Tasks: Be the friendly face of our GP surgery, handling patient calls and providing essential admin support.
- Company: Join Omnes Healthcare, a dynamic organisation making a real difference in patient care.
- Benefits: Enjoy 25 days holiday, NHS discounts, and excellent work/life balance.
- Why this job: Make a positive impact on people's lives while working in a supportive team environment.
- Qualifications: Experience in admin or customer service, with strong teamwork and communication skills.
- Other info: Inclusive employer offering career progression and various employee support schemes.
The predicted salary is between 20000 - 27500 £ per year.
We are seeking an enthusiastic Receptionist to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times. You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient-committed team.
Role Requirements
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client-facing/customer-service position
- Be motivated and able to work independently
Benefits
- 25 days holiday plus bank holidays pro rata
- Excellent work / Life balance
- Clinical progression
- Training cost support
- Full indemnity cover paid by the practice
- NHS Discount & Support Schemes
- Employee Assistance Program
- Sick Pay
- Enhanced maternity and paternity leave
- Salary sacrifice electric car scheme
- Life insurance 3 x salary
- Healthcare cash plan
- Cycle to work scheme
- Charitable giving scheme
- An extra day off to celebrate your birthday
- Occupational Health Support
Omnes Healthcare are an inclusive employer, if you require any adjustments during the recruitment process, we will be more than happy to help, please contact us.
Location: London, England, United Kingdom
Receptionist / Patient Healthcare Navigator - Parkside (Permanent) employer: Omnes Healthcare
Contact Detail:
Omnes Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist / Patient Healthcare Navigator - Parkside (Permanent)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Omnes Healthcare. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your experience aligns with the role of a Receptionist and Patient Healthcare Navigator. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your soft skills! In your interview, highlight your ability to be sensitive and assertive. Share examples of how you've provided excellent customer service in the past. This is key for making a great first impression with patients.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you're proactive and keen to be part of our supportive environment.
We think you need these skills to ace Receptionist / Patient Healthcare Navigator - Parkside (Permanent)
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for patient care shine through in your application. We want to see that you’re excited about the role and how you can make a difference in our patients' lives.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and administrative roles. We love seeing how your skills align with what we’re looking for!
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've provided excellent service in previous roles – it really helps us get to know you better.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate!
How to prepare for a job interview at Omnes Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Receptionist / Patient Healthcare Navigator. Familiarise yourself with the key tasks like handling patient calls and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples of how you've provided excellent service in previous roles, especially in sensitive situations. This will show that you can create a friendly and supportive environment.
✨Demonstrate Confidentiality and Empathy
Given the nature of the job, be ready to discuss how you handle confidential information and sensitive situations. Share specific instances where you've had to exercise discretion and empathy, as these qualities are essential for the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
