At a Glance
- Tasks: Provide friendly admin support and handle patient calls in a GP surgery.
- Company: Join Omnes Healthcare, a forward-thinking organisation making a real difference.
- Benefits: Enjoy 25 days holiday, NHS discounts, and excellent work-life balance.
- Other info: Great opportunities for clinical progression and personal development.
- Why this job: Be the first point of contact for patients and support high-quality healthcare.
- Qualifications: Experience in admin or customer service, with strong teamwork and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
- Job Title
- Patient Health Care Navigator
- Location
- Boston
- Contract & Hours
- Full Time, 37.5 hours per week; 9 months Fixed Term
- Overview
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference.
You will be based in our GP surgery and will provide a high‑quality and efficient administration service, handling inbound and outbound patient calls.
As the first point of contact for all patients, you will be expected to maintain a friendly and supportive environment at all times.
You will also support clinical and management teams so they can deliver the best care and offer the full range of NHS Primary Medical Services.
Your role will require working autonomously with a high degree of confidentiality, sensitivity, discretion, empathy and tact.
Responsibilities
- Provide efficient administration services, including inbound and outbound patient calls.
- Serve as the first point of contact for patients, ensuring a friendly and supportive environment.
- Support clinical and management teams, enabling high‑quality NHS Primary Medical Services.
- Exercise autonomy while maintaining confidentiality, sensitivity, discretion, empathy and tact.
Qualifications
- Experience of clerical and administrative work.
- Clear thinking and an analytical approach.
- Ability to work as part of a team and promote a good team spirit.
- Ability to be sensitive and assertive as appropriate.
- Experience in a client‑facing or customer service position.
- Motivation and ability to work independently.
Who We Are
Omnes Healthcare is a growing, forward‑thinking organisation delivering NHS Primary and Secondary Care services since 2006.
Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.
As part of the Evergreen Group, we also lead in digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.
Our mission is to enhance healthy and happy life years through high‑quality, personalised and accessible care.
Our vision is to be a trusted leader in healthcare, known for innovation, compassion and real impact.
- Core Values
- Caring – Respect and compassion in everything we do.
- Inclusive – Empowering diverse voices and teamwork.
- Evolving – Driving continuous improvement and innovation.
- Ambitious – Striving for high standards and real impact.
Benefits
- 25 days holiday plus bank holidays, plus an extra day off for your birthday.
- Excellent work‑life balance.
- Clinical progression and training cost support.
- Full indemnity cover for all work undertaken.
- NHS Discount & Support Schemes.
- Employee Assistance Programme.
- Sick pay, enhanced maternity/paternity leave.
- Salary sacrifice schemes (electric car, cycle to work).
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme.
Omnes Healthcare is an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
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