At a Glance
- Tasks: Provide top-notch admin support and be the friendly face for patients at our GP surgery.
- Company: Join Omnes Healthcare, a forward-thinking organisation making a real difference in healthcare.
- Benefits: Enjoy 25 days holiday, excellent work-life balance, and support for your career growth.
- Other info: Be part of an inclusive culture that values compassion, innovation, and continuous improvement.
- Why this job: Make a positive impact on people's lives while working in a supportive team environment.
- Qualifications: Experience in admin or customer service, with strong teamwork and communication skills.
The predicted salary is between 21316 - 29776 £ per year.
Join our team at Omnes Healthcare as a Patient Health Care Navigator in Camberwell. We are seeking an enthusiastic individual to be part of a company that really makes a difference. You will be based in our GP surgery and responsible for providing a high-quality and efficient administration service, including inbound and outbound patient calls.
This is an important position within our business as you will be the first point of contact for all our patients, expected to provide a friendly and supportive environment for patients and visitors at all times. You will also provide essential support to the clinical and management teams, enabling them to deliver the best care and provide the full range of NHS Primary Medical Services.
You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy, and tact. This is a great opportunity for someone who wants to have an impact on people's lives, joining a supportive and patient-committed team.
Role Requirements:
- Experience of clerical and administrative work
- Clear thinking and an analytical approach
- Able to work as part of a team, promoting good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client-facing/customer service position
- Motivated and able to work independently
Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care.
We Live By Four Core Values:
- Caring – Respect and compassion in everything we do
- Inclusive – Empowering diverse voices and teamwork
- Evolving – Driving continuous improvement and innovation
- Ambitious – Striving for high standards and real impact
Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits:
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay, enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Apply today to join a patient-focused, innovative team and make a real difference in care.
Primary Care - Receptionist / Patient Healthcare Navigator (Permanent) employer: Omnes Healthcare
Omnes Healthcare is an excellent employer for Advanced Nurse Practitioners, offering a self-employed contract that allows for flexibility and autonomy in delivering high-quality, person-centred care. With a strong commitment to inclusivity and support, the company fosters a positive work culture where employees can thrive, engage in innovative practices, and contribute to meaningful healthcare services in East Dulwich, Greenwich, and Camberwell. Opportunities for professional growth and participation in clinical supervision and research further enhance the rewarding experience of working with Omnes Healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Primary Care - Receptionist / Patient Healthcare Navigator (Permanent)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Omnes Healthcare. Understand their values and mission, and think about how you can align your own experiences with what they stand for. This will show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and ability to work independently, as these are key for the Patient Health Care Navigator role.
✨Tip Number 3
Be yourself during the interview! Show your enthusiasm for helping patients and your ability to create a friendly environment. Remember, they want to see your personality shine through, so don’t be afraid to let your passion for healthcare show!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for their team.
We think you need these skills to ace Primary Care - Receptionist / Patient Healthcare Navigator (Permanent)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for patient care shine through! We want to see that you’re excited about the role and how you can make a difference in people's lives.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service or administrative roles. We love seeing how your skills align with what we do at Omnes Healthcare!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Patient Health Care Navigator position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Omnes Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Health Care Navigator. Familiarise yourself with the key tasks like handling patient calls and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided exceptional service in previous roles. This will show that you can create a friendly and supportive environment.
✨Emphasise Confidentiality and Sensitivity
Given the nature of healthcare, be ready to discuss how you handle sensitive information. Share specific instances where you've maintained confidentiality and approached situations with empathy and tact. This will reassure them that you can be trusted with patient information.
✨Align with Their Values
Omnes Healthcare values caring, inclusivity, evolution, and ambition. Think about how your personal values align with theirs and prepare to discuss this during the interview. Showing that you resonate with their mission will make you a more appealing candidate.
