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- Tasks: Provide top-notch admin support and be the friendly face for patients at our GP surgery.
- Company: Join Omnes Healthcare, a forward-thinking organisation dedicated to improving lives through innovative care.
- Benefits: Enjoy 25 days holiday, excellent work-life balance, and support for your professional growth.
- Why this job: Make a real difference in people's lives while working in a supportive, patient-focused team.
- Qualifications: Experience in admin or customer service, with strong teamwork and communication skills.
- Other info: Be part of a dynamic environment that values inclusivity and continuous improvement.
The predicted salary is between 25397 - 25397 £ per year.
A Patient Health Care Navigator is required to work in our GP surgery, providing a high-quality and efficient administration service, including inbound and outbound patient calls. You will be the first point of contact for patients and visitors, creating a friendly and supportive environment at all times. Essential support to the clinical and management teams will also be part of your role, helping to deliver NHS Primary Medical Services. Autonomy and the ability to maintain confidentiality, sensitivity, discretion, empathy, and tact are essential.
This is a great opportunity to positively impact people's lives within a supportive, patient-focused team.
About us
Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. We support patients across multiple sites, combining clinical excellence with innovation to improve lives. As part of the Evergreen Group, we lead on digital health and genomics projects, including the Evergreen Life app. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.
Core values:
- Caring – Respect and compassion in everything we do
- Inclusive – Empowering diverse voices and teamwork
- Evolving – Driving continuous improvement and innovation
- Ambitious – Striving for high standards and real impact
We are committed to a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare is an inclusive employer and will support reasonable adjustments during recruitment.
Benefits
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay and enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Role requirements
- Experience of clerical and administrative work
- Clear thinking with an analytical approach
- Ability to work as part of a team and promote good team spirit
- Ability to be sensitive and assertive as appropriate
- Experience in a client-facing/customer service position
- Motivated and able to work independently
Apply
Apply today to join a patient-focused, innovative team and make a real difference in care.
Primary Care - Receptionist / Patient Healthcare employer: Omnes Healthcare
Contact Detail:
Omnes Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care - Receptionist / Patient Healthcare
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Omnes Healthcare. Understand their values and mission, and think about how you can align your skills and experiences with what they stand for. This will show them you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the role of a Patient Health Care Navigator. The more comfortable you are, the better you'll come across during the actual interview.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable. A smart outfit can boost your confidence and help you feel ready to tackle any questions that come your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Primary Care - Receptionist / Patient Healthcare
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can really help us get a sense of how you'd fit into our patient-focused team.
Tailor Your Application: Make sure to tailor your application to the role of Patient Health Care Navigator. Highlight any relevant experience in administration or customer service, and don’t forget to mention your ability to work with empathy and discretion – it’s key for this position!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Omnes Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Health Care Navigator. Familiarise yourself with the key duties like handling patient calls and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples of how you've handled difficult situations with empathy and tact in previous roles. This will show that you can create a friendly and supportive environment.
✨Demonstrate Your Team Spirit
Omnes Healthcare values teamwork, so be ready to discuss how you’ve collaborated with others in past positions. Share specific instances where you contributed to a positive team dynamic or helped resolve conflicts, showcasing your ability to work well with diverse voices.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team's culture, ongoing training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.