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- Tasks: Provide high-quality admin support and be the friendly face for patients at our GP surgery.
- Company: Join Omnes Healthcare, a forward-thinking organisation dedicated to improving lives through innovative care.
- Benefits: Enjoy 25 days holiday, excellent work-life balance, and support for your professional growth.
- Why this job: Make a real impact on people's lives while working in a supportive and inclusive team.
- Qualifications: Experience in admin and customer service, with strong teamwork and communication skills.
- Other info: Be part of a dynamic environment with opportunities for clinical progression and training.
The predicted salary is between 23809 - 26500 £ per year.
We are seeking an enthusiastic Patient Health Care Navigator to join our established team. You will be based in our GP surgery and be responsible for providing a high-quality and efficient administration service, with responsibility for inbound and outbound patient calls. You will be the first point of contact for all our patients and will be expected to provide a friendly and supportive environment for patients and visitors at all times. You will also provide essential support to the clinical and management teams to help deliver NHS Primary Medical Services. You must work with autonomy and maintain a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone who wants to have an impact on people's lives and to join a supportive and patient-focused team.
Role Requirements
- Experience of clerical and administrative work
- Clear thinking and an analytical approach
- Able to work as part of a team to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
Who We Are
Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.
We Live By Four Core Values
- Caring – Respect and compassion in everything we do
- Inclusive – Empowering diverse voices and teamwork
- Evolving – Driving continuous improvement and innovation
- Ambitious – Striving for high standards and real impact
Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare is an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay, enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Apply today to join a patient-focused, innovative team and make a real difference in care.
Primary Care - Medical Secretary (Permanent) employer: Omnes Healthcare
Contact Detail:
Omnes Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care - Medical Secretary (Permanent)
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at Omnes Healthcare. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience aligns with the role of a Patient Health Care Navigator and be ready to share specific examples.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the team, let them know why you’re excited about the role and how you can contribute to their mission of improving lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our patient-focused team.
We think you need these skills to ace Primary Care - Medical Secretary (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your clerical and administrative work, as well as any customer service roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you align with our core values. Show us why you're the perfect fit for our patient-focused environment and how you can contribute to our mission.
Be Clear and Concise: When filling out your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and passion for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Omnes Healthcare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Health Care Navigator. Familiarise yourself with the key tasks like handling patient calls and providing administrative support. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since you'll be the first point of contact for patients, it's crucial to demonstrate your customer service skills. Prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional support. This will highlight your ability to create a friendly and supportive environment.
✨Emphasise Confidentiality and Sensitivity
Given the nature of the role, be ready to discuss how you maintain confidentiality and handle sensitive information. Share specific instances where you've had to exercise discretion and empathy, as this will reassure the interviewers that you can be trusted with patient information.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the organisation's approach to patient care. This shows your enthusiasm for the role and helps you gauge if the workplace culture aligns with your values.
