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- Tasks: Provide first-line IT support and manage user accounts in a dynamic healthcare environment.
- Company: Join Omnes Healthcare, a forward-thinking organisation within the NHS.
- Benefits: Enjoy 25 days holiday, healthcare cash plan, and a birthday day off!
- Why this job: Make a real impact in healthcare while developing your IT skills.
- Qualifications: Bachelor’s degree in IT or equivalent experience required.
- Other info: Flexible working hours with opportunities for career growth.
The predicted salary is between 22000 - 31000 £ per year.
We are seeking a skilled IT Administrator to join our IT support team as the first line of contact on our newly created Service Desk. The successful candidate will play a crucial role in providing initial technical support, monitoring the incident management system, and actively participating in various IT administrative tasks, including user account management, equipment coordination, system health monitoring, audits, and system administration.
Main duties Responsibilities:
- First Line IT Support: Act as the first point of contact, providing initial support to end-users.
- Incident Management: Monitor the incident management system, log and update incidents, and ensure timely resolution. Escalate complex issues to higher-level support as needed.
- User Account Management: Create and remove user accounts on various systems as per organisational requirements. Manage password resets on multiple systems and ensure security protocols are followed.
- IT Equipment Coordination: Coordinate IT equipment deliveries for new hires and office expansions. Arrange the return of IT equipment for offboarding employees.
- System Health Monitoring: Monitor system health and performance to identify and address potential issues proactively. Collaborate with relevant teams to ensure optimal system functionality.
- IT Audits: Conduct regular IT audits to ensure compliance with security policies and procedures. Maintain accurate records and documentation related to IT audits.
- System Administration: Administer multiple systems, including software applications and tools. Collaborate with other IT teams to troubleshoot and resolve technical issues.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Proven experience in IT support or a similar role.
- Strong knowledge of computer systems, networks, and software applications.
- Excellent troubleshooting and problem-solving skills.
Preferred Skills:
- Familiarity with helpdesk and ticketing systems.
- Experience in user account management and password resets.
- Basic knowledge of system administration tasks.
- Strong communication and interpersonal skills.
Additional Advantage:
- Experience working within the NHS or similar healthcare environments.
Working conditions:
This role may require occasional evening or weekend work to address critical issues or system updates. Participation in an on-call rotation for after-hours support may be required.
Working hours and availability:
The IT Administrator will be part of a rotational schedule, operating seven days a week from 7:30 am to 8:00 pm.
About us: Omnes Healthcare Limited is a growing organisation that has been operating within the NHS since 2006, offering both Primary and Secondary care services with a forward-thinking, dynamic approach to patient healthcare. We are pioneers in a range of projects, from genomics to digital healthcare services, focused on delivering a better patient experience. With a diverse team of over 500 staff spread across approximately 50 locations throughout the UK, we are dedicated to excellence in every aspect of our operations.
What we can offer to you:
- Excellent work / Life balance
- Modern open office space with complimentary fresh fruit and nuts.
- 25 days holiday plus bank holidays
- An extra day off to celebrate your birthday!
- Healthcare Cash Plan
- Life Insurance
- Cycle to Work Scheme
- Salary Sacrifice Electric Car Scheme
- Charitable Giving Scheme
- NHS Discount & Support Schemes
- Employee Assistance Program
IT - Administrator in Manchester employer: Omnes Healthcare
Contact Detail:
Omnes Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT - Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in healthcare. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Get ready for interviews by brushing up on common IT support scenarios. Practice explaining how you’d handle user account management or troubleshoot system issues. We want you to shine!
✨Tip Number 3
Don’t forget to showcase your soft skills! Communication and teamwork are key in IT roles. Be prepared to share examples of how you've worked with others to solve problems.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Administrator role. We love seeing candidates who take the initiative to connect directly with us!
We think you need these skills to ace IT - Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Administrator role. Highlight your relevant experience in IT support, user account management, and any familiarity with helpdesk systems. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining our team at Omnes Healthcare. Share specific examples of your troubleshooting skills and how you've handled similar responsibilities in the past.
Show Off Your Communication Skills: As an IT Administrator, you'll be the first point of contact for users. Make sure your application reflects your strong communication skills. Whether it's in your CV or cover letter, let us know how you effectively communicate technical information to non-technical users.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our dynamic team at Omnes Healthcare!
How to prepare for a job interview at Omnes Healthcare
✨Know Your Tech Stuff
Brush up on your knowledge of computer systems, networks, and software applications. Be ready to discuss your previous IT support experience and how you've tackled technical issues in the past. This will show that you’re not just familiar with the basics but can also handle real-world problems.
✨Familiarise Yourself with Incident Management
Since you'll be monitoring the incident management system, it’s crucial to understand how it works. Research common ticketing systems and be prepared to explain how you would log and update incidents. This shows you’re proactive and ready to hit the ground running.
✨User Account Management Insights
Get a good grasp of user account management processes, including creating and removing accounts and handling password resets. Think of examples from your past roles where you’ve successfully managed these tasks, as this will demonstrate your attention to detail and adherence to security protocols.
✨Show Off Your Communication Skills
As the first point of contact for IT support, strong communication is key. Practice explaining technical concepts in simple terms, as you’ll need to assist end-users who may not be tech-savvy. Highlight any experiences where you’ve effectively communicated with team members or clients to resolve issues.