At a Glance
- Tasks: Be the friendly face of our GP surgery, helping patients navigate their healthcare journey.
- Company: Join Omnes Healthcare, a forward-thinking organisation making a real difference in patient care.
- Benefits: Enjoy 25 days holiday, NHS discounts, and excellent work-life balance.
- Other info: Be part of a dynamic team committed to innovation and compassionate care.
- Why this job: Make a positive impact on patients' lives while developing your skills in a supportive environment.
- Qualifications: Experience in administration and customer service, with a caring and analytical approach.
The predicted salary is between 31504 - 40000 £ per year.
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, and you will be expected to provide a friendly and supportive environment for patients and visitors at all times. You will also be relied upon to provide an essential support function to the clinical and management teams so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.
Role Requirements
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
About Us
Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.
Our Core Values
- Caring – Respect and compassion in everything we do
- Inclusive – Empowering diverse voices and teamwork
- Evolving – Driving continuous improvement and innovation
- Ambitious – Striving for high standards and real impact
Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Benefits
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Excellent work-life balance
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay, enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Receptionist / Patient Healthcare Navigator, Fixed Term Contract (Contract) in London employer: Omnes Healthcare
Omnes Healthcare is an excellent employer for Advanced Nurse Practitioners, offering a self-employed contract that allows for flexibility and autonomy in delivering high-quality, person-centred care. With a strong commitment to inclusivity and support, the company fosters a positive work culture where employees can thrive, engage in innovative practices, and contribute to meaningful healthcare services in East Dulwich, Greenwich, and Camberwell. Opportunities for professional growth and participation in clinical supervision and research further enhance the rewarding experience of working with Omnes Healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Patient Healthcare Navigator, Fixed Term Contract (Contract) in London
✨Get In Touch with Local Health Services
Start by reaching out to local hospitals, clinics, and care homes directly. They often have temporary nursing roles that may not be advertised online. Don’t hesitate to pop by for a quick chat or to ask about current openings!
✨Join Nursing Community Groups
Look for local nursing community groups or online forums where temp roles are frequently shared. Whether it’s Facebook groups or platforms like Nursing Times, these can be great places to connect with fellow nurses and discover temp roles through word of mouth.
✨Reach Out to Recruitment Agencies
Get in touch with recruitment agencies specialising in nursing. They often have a list of temporary positions that need filling quickly, and many health services prefer to hire through agencies for short-term roles. Make sure your availability is clear!
✨Showcase Your Flexibility
In the nursing field, flexibility is key, especially for temporary roles. Highlight your willingness to work different shifts and locations when applying through our website. This will make you more attractive to employers looking for quick cover!
We think you need these skills to ace Receptionist / Patient Healthcare Navigator, Fixed Term Contract (Contract) in London
Some tips for your application 🫡
Highlight Your Skills in Patient Care:When applying for a temporary nursing role, make sure to spotlight your specific skills in patient care. This includes any training or certifications you've received, such as Basic Life Support (BLS) or specific nursing specialisations. We want to see how you've applied these skills in real-world situations, so share relevant experiences in your CV.
Reflect Your Adaptability:Temporary roles often require you to hit the ground running, so it’s essential to convey your adaptability. In your cover letter, mention examples of how you’ve quickly adjusted to new environments or challenges in patient care settings. This shows that you're ready to step in and provide support from day one!
Emphasise Availability and Flexibility:For temporary positions, your availability is key! Make sure to state your flexible working hours in your CV and cover letter so Omnes Healthcare knows when you're ready to jump in. This helps them see that you’re committed and prepared to meet their immediate needs.
Personalise Your Application for Omnes Healthcare:Finally, take the time to tailor your application for Omnes Healthcare specifically. Research their values and any recent initiatives they may have. Mention these in your cover letter to show that you’ve done your homework and are genuinely interested in working with them in patient care.
How to prepare for a job interview at Omnes Healthcare
✨Show Your Passion for Patient Care
As a temporary nursing role, it’s crucial to demonstrate your genuine passion for patient care. Talk to the interviewer about experiences where you went above and beyond for patients and how you handle emotional situations – this shows your soft skills are as strong as your technical knowledge.
✨Be Ready for Clinical Scenarios
Expect to face some clinical scenario questions during your interview. You might be asked how you would handle specific patient situations or emergencies. Brush up on your clinical skills and think through a few scenarios so you can talk through your thought process confidently.
✨Highlight Your Adaptability
Temporary roles often mean you're filling in where needed, so emphasise your adaptability during the interview. Share examples of times you’ve quickly adjusted to new teams or practices, which shows you can hit the ground running at Omnes Healthcare.
✨Emphasise Teamwork and Communication
In nursing, being a great team player is essential. Don't just talk about your individual achievements; share instances where you effectively collaborated with other healthcare professionals. This will show how you’ll fit into the team at Omnes Healthcare and contribute positively to patient care.
