IT Support Analyst, Office Based (Permanent)

IT Support Analyst, Office Based (Permanent)

Full-Time 30000 - 42000 £ / year (est.) Home office (partial)
Omnes Healthcare

At a Glance

  • Tasks: Provide tech support to users, troubleshoot issues, and maintain IT systems.
  • Company: Join Omnes Healthcare, a growing NHS-focused organisation.
  • Benefits: Enjoy 25 days holiday, healthcare cash plan, and a modern office environment.
  • Other info: Hybrid working with excellent work/life balance and career growth opportunities.
  • Why this job: Make a real difference in healthcare while developing your IT skills.
  • Qualifications: Bachelor’s degree in IT or related field; relevant experience preferred.

The predicted salary is between 30000 - 42000 £ per year.

OverviewIT Support Analyst, Office Based (Permanent) – Omnes Healthcare. Join our IT team to provide technical assistance and support to end-users, ensuring efficient operation of systems, software, and hardware.Responsibilities and requirements are listed below to outline what the role entails and what is expected from a successful candidate.ResponsibilitiesEnd-User Support: Respond to user queries and issues via phone, email, and in-person; diagnose and troubleshoot hardware, software, and network problems; provide step-by-step guidance and training; install, configure, and update software and operating systems.Incident Management: Monitor the incident management system, log and update incidents, ensure timely resolution; escalate complex issues as needed.Telecoms Support: Provide support for telecoms systems and collaborate with service providers to troubleshoot issues.Technical Issue Resolution: Analyse and resolve technical problems promptly; maintain records of issues and resolutions.NHS Product Support: Support end-users with NHS products (e.g., TPP Systmone, EMIS, ERS) and provide guidance on NHS-specific applications.Hardware and Software Maintenance: Perform updates, patches, backups; conduct audits to ensure security and compliance; coordinate with vendors as required.IT Infrastructure Management: Assist in planning, implementing, and maintaining IT infrastructure; monitor performance and troubleshoot to support optimal functionality; contribute to IT policies and procedures.System Health Monitoring: Proactively monitor system health and collaborate with teams to address issues.IT Audits: Support IT audits, maintain documentation and records related to audits.User Account Management: Create/remove user accounts and manage password resets while following security protocols.Support for IT Administrators: Assist during peak workloads and collaborate on tasks requiring teamwork.Site Support: Set up IT infrastructure for new locations; provide on-site hardware/software support and medical device configuration; conduct site surveys for new sites.User Training and Documentation: Develop user guides and manuals; conduct training to improve end-user skills.QualificationsBachelor’s degree in Information Technology, Computer Science, or related field.Relevant IT experience; NHS experience is preferred.Strong knowledge of computer systems, networks, and software applications.Excellent troubleshooting and problem-solving skills; strong communication and interpersonal abilities.Familiarity with ITIL best practices is a plus.Preferred SkillsExperience with helpdesk and ticketing systems.Certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST), or equivalent.Familiarity with Active Directory, Exchange, and other enterprise technologies.Additional AdvantageExperience in NHS or similar healthcare environments.Working ArrangementThe role is hybrid, combining on-site and remote work. Specific balance will be determined by operational requirements.Working ConditionsOccasional evening or weekend work for critical issues or upgrades.On-call rotation may be required.Hours and AvailabilityRotational shifts, seven days a week, 7:30 am to 8:00 pm.Travel and On-site SupportOn-call rotation for after-hours support; travel may be required to support remote offices.About UsOmnes Healthcare Limited is a growing NHS-focused organisation delivering Primary and Secondary care services with a focus on digital healthcare and patient experience. We operate across approximately 50 locations in the UK with a diverse team of over 500 staff.What We Can OfferExcellent work/life balanceModern open office with complimentary fruit25 days holiday plus bank holidaysBirthday day offHealthcare Cash Plan, Life Insurance, Cycle to WorkSalary Sacrifice Electric Car Scheme, Charitable GivingNHS discounts and support schemesEmployee Assistance Program #J-18808-Ljbffr

IT Support Analyst, Office Based (Permanent) employer: Omnes Healthcare

Omnes Healthcare is an exceptional employer that prioritises employee well-being and professional growth, offering a modern open office environment and a strong focus on work/life balance. With generous benefits such as 25 days of holiday, a healthcare cash plan, and opportunities for NHS discounts, employees are supported both personally and professionally. The company fosters a collaborative culture where IT Support Analysts can thrive, contributing to meaningful healthcare solutions across the UK.

Omnes Healthcare

Contact Details:

Omnes Healthcare Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land IT Support Analyst, Office Based (Permanent)

Join the IT Consultancy Buzz

Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Omnes Healthcare values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!

Show Off Your Skills

Create a personal project or case study relevant to the challenges Omnes Healthcare might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.

Leverage LinkedIn for Connections

Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Omnes Healthcare!

Direct Apply to Omnes Healthcare

Let's not forget to apply directly through the Omnes Healthcare website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!

We think you need these skills to ace IT Support Analyst, Office Based (Permanent)

End-User Support
Technical Troubleshooting
Incident Management
Telecoms Support
NHS Product Support
Hardware and Software Maintenance
IT Infrastructure Management

Some tips for your application 🫡

Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Omnes Healthcare.

Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!

Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Omnes Healthcare. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.

Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!

How to prepare for a job interview at Omnes Healthcare

Brush Up on Your Technical Skills

For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.

Showcase Your Problem-Solving Approach

IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.

Know the Business Impact of IT Solutions

When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.

Prepare for Behavioural Questions

Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.