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- Tasks: Provide top-notch admin support and create a welcoming environment for patients.
- Company: Join Omnes Healthcare, a forward-thinking organisation in NHS services.
- Benefits: Enjoy 25 days holiday, competitive pay, and a supportive work culture.
- Other info: Work independently in a dynamic healthcare setting with growth opportunities.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Experience in admin and customer service, with strong teamwork skills.
The predicted salary is between 24000 - 28000 £ per year.
Position: Patient Health Care Navigator – Full Time – Location: IG11 7LZ
Responsibilities:
- You will be based in our GP surgery and will provide a high‑quality efficient administration service, handling inbound and outbound patient calls.
- As the first point of contact you will create a friendly and supportive environment for patients and visitors.
- You will support clinical and management teams to deliver NHS Primary Medical Services, working autonomously while maintaining confidentiality, sensitivity, discretion, empathy and tact.
Qualifications & Skills:
- Experience of clerical and administrative work
- Clear thinking with an analytical approach
- Team player able to promote good team spirit
- Ability to be sensitive and assertive as appropriate
- Experience in a client‑facing/customer service position
- Motivated and able to work independently
Company: Omnes Healthcare is a growing, forward‑thinking organisation delivering NHS Primary and Secondary Care services since 2006, supporting patients across multiple sites and driving innovation.
Benefits (employed roles only): 25 days holiday plus
Primary Care - Receptionist / Patient Healthcare Navigator (Contract) in Child Okeford employer: Omnes Healthcare
Contact Detail:
Omnes Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care - Receptionist / Patient Healthcare Navigator (Contract) in Child Okeford
✨Tip Number 1
Make sure to research Omnes Healthcare before your interview. Knowing their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! As a Patient Healthcare Navigator, you'll be the first point of contact for patients. Role-play with a friend to get comfortable handling different types of calls.
✨Tip Number 3
Show off your team spirit! Be ready to share examples of how you've worked well in a team before. Highlighting your ability to promote a good atmosphere can really set you apart.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're keen on joining our team at Omnes Healthcare.
We think you need these skills to ace Primary Care - Receptionist / Patient Healthcare Navigator (Contract) in Child Okeford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in clerical and administrative work. We want to see how your skills align with the role of a Patient Healthcare Navigator, so don’t be shy about showcasing your customer service experience!
Craft a Friendly Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for creating a supportive environment for patients. We love seeing candidates who can convey empathy and tact in their writing.
Showcase Your Team Spirit: In your application, mention any experiences where you’ve worked as part of a team. We’re all about promoting good team spirit at StudySmarter, so let us know how you contribute to a positive atmosphere!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Omnes Healthcare
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Healthcare Navigator. Familiarise yourself with the key tasks like handling patient calls and providing administrative support. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position involves being the first point of contact for patients, it's crucial to highlight your experience in customer service. Prepare examples of how you've created a friendly environment or resolved issues in previous roles. This will illustrate your ability to handle sensitive situations with empathy and tact.
✨Demonstrate Team Spirit
Being a team player is essential in this role. Think of instances where you've collaborated effectively with colleagues or contributed to a positive team atmosphere. Sharing these experiences will show that you can work well within a team and promote good team spirit, which is vital in a healthcare setting.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company and the role. Ask about their approach to patient care or how they support their staff. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.