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- Tasks: Provide top-notch admin support and be the friendly face for patients at our GP surgery.
- Company: Join a caring team dedicated to making a real difference in healthcare.
- Benefits: Enjoy 25 days holiday, a supportive work environment, and opportunities for personal growth.
- Other info: Work autonomously in a dynamic setting while supporting clinical teams.
- Why this job: Be the first point of contact and help patients feel welcomed and cared for.
- Qualifications: Experience in admin and customer service, with strong teamwork and communication skills.
The predicted salary is between 22000 - 26000 £ per year.
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and will be responsible for providing a high-quality and efficient administration service, including inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, and you will be expected to provide a friendly and supportive environment for patients and visitors at all times. Your role will also support the clinical and management teams so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.
Role Requirements
- Experience of clerical and administrative work
- Clear thinking and an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client-facing/customer service position
- Be motivated and able to work independently
Benefits – (Benefits apply to employed roles only) 25 days holiday plus
Primary Care - Receptionist / Patient Healthcare Navigator (Contract) in Barking employer: Omnes Healthcare
Contact Detail:
Omnes Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care - Receptionist / Patient Healthcare Navigator (Contract) in Barking
✨Tip Number 1
Make sure to research the company and its values before your interview. We want to see that you’re genuinely interested in being part of our team and making a difference in patient care.
✨Tip Number 2
Practice your communication skills! As a Patient Healthcare Navigator, you'll be the first point of contact for patients. We recommend role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Showcase your empathy and customer service skills during the interview. We love candidates who can demonstrate how they’ve handled sensitive situations in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed by our hiring team. Plus, it shows you’re proactive and keen to join us!
We think you need these skills to ace Primary Care - Receptionist / Patient Healthcare Navigator (Contract) in Barking
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for patient care shine through in your application. We want to see how excited you are about joining our team and making a difference in people's lives!
Highlight Relevant Experience: Make sure to showcase any previous experience in clerical or administrative roles, especially in a healthcare setting. We love seeing how your background aligns with the responsibilities of the Patient Healthcare Navigator position.
Be Personable: Since you'll be the first point of contact for patients, it's crucial to convey your friendly and supportive nature. Use a warm tone in your writing to reflect the welcoming environment we strive to create.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Omnes Healthcare
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Patient Health Care Navigator. Familiarise yourself with the key tasks like handling patient calls and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since you'll be the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided exceptional service in previous roles. This will show that you can create a friendly and supportive environment.
✨Demonstrate Confidentiality and Sensitivity
Given the nature of the job, be ready to discuss how you handle sensitive information. Share specific instances where you've maintained confidentiality and approached situations with empathy and tact. This will reassure the interviewers that you can be trusted with patient information.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics and the challenges faced in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values. It’s a great way to leave a lasting impression!