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- Tasks: Be the friendly face of our GP surgery, handling patient calls and providing top-notch admin support.
- Company: Join Omnes Healthcare, a forward-thinking organisation making a real difference in patient care.
- Benefits: Enjoy 25 days holiday, NHS discounts, training support, and a positive work environment.
- Why this job: Make a meaningful impact on people's lives while working in a supportive team.
- Qualifications: Experience in admin or customer service, with strong teamwork and communication skills.
- Other info: We value inclusivity and offer excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.
You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.
Role Requirements
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
Benefits
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay, enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Apply today to join a patient-focused, innovative team and make a real difference in dermatology care.
Primary Care - Receptionist / Patient Healthcare in London employer: Omnes Healthcare Limited
Contact Detail:
Omnes Healthcare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care - Receptionist / Patient Healthcare in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Omnes Healthcare. Understand their mission and values, and think about how you can contribute to their goals. This will show them you're genuinely interested and ready to make an impact.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how your experience in customer service and administration aligns with the role of Patient Health Care Navigator. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Show your enthusiasm for helping patients and your ability to work as part of a team. Remember, they want someone who fits into their caring and inclusive culture.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your fit for the role. Plus, it shows you're proactive and genuinely interested in joining their team.
We think you need these skills to ace Primary Care - Receptionist / Patient Healthcare in London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you’re excited about the role and how you can make a difference in people's lives.
Tailor Your Experience: Make sure to highlight any relevant experience you have in clerical or administrative work. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Personable: Since you'll be the first point of contact for our patients, it’s important to convey your friendly and supportive nature in your application. Use a warm tone and show us how you can create a welcoming environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need there!
How to prepare for a job interview at Omnes Healthcare Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Health Care Navigator. Familiarise yourself with the key duties like handling patient calls and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to exhibit your interpersonal skills. Prepare examples of how you've provided excellent customer service in the past, especially in sensitive situations. This will highlight your ability to create a friendly and supportive environment.
✨Emphasise Confidentiality and Empathy
Given the nature of the role, be ready to discuss how you handle confidential information and show empathy towards patients. Share specific instances where you've had to exercise discretion and sensitivity, as this aligns with the values of the organisation.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics or the company’s approach to patient care. This shows your genuine interest in the role and helps you assess if the company culture is a good fit for you.
