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- Tasks: Be the friendly face of our GP surgery, handling patient calls and providing top-notch admin support.
- Company: Join Omnes Healthcare, a forward-thinking organisation making a real difference in patient care.
- Benefits: Enjoy 25 days holiday, NHS discounts, training support, and a positive work environment.
- Why this job: Make a meaningful impact on people's lives while working in a supportive team.
- Qualifications: Experience in admin or customer service, with strong teamwork and communication skills.
- Other info: We value inclusivity and offer excellent career progression opportunities.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.
You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact. This is a great opportunity for someone that really wants to have an impact on people's lives, to join a supportive and patient committed team.
Role Requirements
- Experience of clerical and administrative work
- Clear thinking and have an analytical approach
- Able to work as part of a team, to promote a good team spirit
- Able to be sensitive and assertive as appropriate
- Experience in a client facing/customer service position
- Be motivated and able to work independently
Benefits
- 25 days holiday plus bank holidays, plus an extra day off for your birthday
- Clinical progression and training cost support
- Full indemnity cover for all work undertaken
- NHS Discount & Support Schemes
- Employee Assistance Programme
- Sick pay, enhanced maternity/paternity leave
- Salary sacrifice schemes (electric car, cycle to work)
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme
Apply today to join a patient-focused, innovative team and make a real difference in dermatology care.
Primary Care - Receptionist / Patient Healthcare in City of London employer: Omnes Healthcare Limited
Contact Detail:
Omnes Healthcare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care - Receptionist / Patient Healthcare in City of London
✨Tip Number 1
Get to know the company! Research Omnes Healthcare and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Patient Health Care Navigator, you'll be the first point of contact for patients. Role-play with friends or family to get comfortable with handling calls and providing information clearly and empathetically.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and really want to be part of the Omnes Healthcare family. Don’t miss out on this opportunity!
We think you need these skills to ace Primary Care - Receptionist / Patient Healthcare in City of London
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through! We want to see that you’re excited about the role and how you can make a difference in people's lives.
Tailor Your Experience: Make sure to highlight any relevant experience you have in clerical or administrative work. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Personable: Since you'll be the first point of contact for our patients, it’s important to convey your friendly and supportive nature in your application. Use a warm tone and show us how you can create a welcoming environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with our team!
How to prepare for a job interview at Omnes Healthcare Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Health Care Navigator. Familiarise yourself with the key duties like handling patient calls and providing administrative support. This will help you demonstrate your enthusiasm and readiness to contribute to the team.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to exhibit your interpersonal skills. Prepare examples from your past experiences where you've successfully handled customer service situations, showing empathy and tact. This will highlight your ability to create a friendly and supportive environment.
✨Demonstrate Team Spirit
Being part of a team is essential in this role. Think of instances where you've collaborated effectively with others. Share how you promote a good team spirit and support your colleagues, as this aligns with the company's values of inclusivity and teamwork.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and sensitivity. Practice responding to hypothetical situations you might face as a Patient Health Care Navigator, such as dealing with a distressed patient or managing multiple calls. This will show your analytical approach and readiness to work autonomously.
