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- Tasks: Provide top-notch admin support and manage patient calls in a friendly environment.
- Company: Join Omnes Healthcare, a forward-thinking organisation making a real impact in healthcare.
- Benefits: Enjoy 25 days holiday, NHS discounts, training support, and life insurance.
- Why this job: Be the first point of contact for patients and help improve lives every day.
- Qualifications: Experience in admin and customer service, with a caring and team-oriented attitude.
- Other info: Work in a supportive, inclusive environment with great career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference. You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.
Key Responsibilities
- Provide high-quality and efficient administration service.
- Manage inbound and outbound patient calls.
- Serve as the first point of contact for all patients and visitors.
- Maintain a friendly and supportive environment for patients and visitors at all times.
- Provide essential support to the clinical and management teams so that they can deliver the best care and the full range of NHS Primary Medical Services.
- Work with autonomy, a high degree of confidentiality, sensitivity, discretion, empathy and tact.
Role Requirements
- Experience of clerical and administrative work.
- Clear thinking and an analytical approach.
- Able to work as part of a team and promote a good team spirit.
- Able to be sensitive and assertive as appropriate.
- Experience in a client facing/customer service position.
- Motivated and able to work independently.
Benefits
- 25 days holiday plus bank holidays, plus an extra day off for your birthday.
- Clinical progression and training cost support.
- Full indemnity cover for all work undertaken.
- NHS Discount & Support Schemes.
- Employee Assistance Programme.
- Sick pay, enhanced maternity/paternity leave.
- Salary sacrifice schemes (electric car, cycle to work).
- Life insurance (3x salary), healthcare cash plan, charitable giving scheme.
About Us
Omnes Healthcare is a growing, forward‑thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives. As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health. Our mission is to enhance healthy and happy life years through high‑quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.
We live by four core values:
- Caring – Respect and compassion in everything we do.
- Inclusive – Empowering diverse voices and teamwork.
- Evolving – Driving continuous improvement and innovation.
- Ambitious – Striving for high standards and real impact.
Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive. Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.
Apply Today
To join a patient-focused, innovative team and make a real difference in care.
Primary Care - Medical Secretary in Boston employer: Omnes Healthcare Limited
Contact Detail:
Omnes Healthcare Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Care - Medical Secretary in Boston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Omnes Healthcare. Understand their values and mission, and think about how you can align with them. This will show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can highlight your experience in customer service and administration, as these are key for the Medical Secretary role.
✨Tip Number 3
Be yourself! During the interview, let your personality shine through. Remember, they’re looking for someone who can create a friendly and supportive environment for patients, so don’t be afraid to show your empathetic side.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Primary Care - Medical Secretary in Boston
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through. We want to see that you’re excited about the role and how you can contribute to our team at Omnes Healthcare.
Tailor Your Experience: Make sure to highlight your relevant experience in clerical and administrative work. We’re looking for someone who can manage calls and provide excellent customer service, so be specific about your past roles that align with this.
Be Personable: Since you’ll be the first point of contact for patients, it’s important to convey your friendly and supportive nature in your application. Use a warm tone and share examples of how you’ve created a positive environment in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our innovative team.
How to prepare for a job interview at Omnes Healthcare Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Secretary. Familiarise yourself with the key tasks like managing patient calls and providing administrative support. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As the first point of contact for patients, it's crucial to highlight your customer service experience. Prepare examples of how you've handled difficult situations or provided exceptional service in previous roles. This will show that you can maintain a friendly and supportive environment.
✨Emphasise Confidentiality and Sensitivity
Given the nature of healthcare, be ready to discuss how you handle sensitive information. Share specific instances where you've demonstrated discretion and empathy, as these qualities are essential for the role and will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
