At a Glance
- Tasks: Lead and build the Customer Value function, driving expansion and retention across enterprise accounts.
- Company: Join a dynamic early-stage company focused on business transformation.
- Benefits: Competitive benefits, flexible work arrangements, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and team development.
- Why this job: Shape a new function and make a significant impact in a fast-paced environment.
- Qualifications: 8+ years in commercial leadership with a proven track record in enterprise environments.
The predicted salary is between 80000 - 100000 £ per year.
We're looking for a commercial powerhouse to build and run our Customer Value function from the ground up. You'll own the expansion and retention motion across our enterprise base: leading our Customer Value Leads directly, driving upsell deals yourself, and bringing the commercial rigour and playbook that turns a high‑potential team into an elite GTM function. This is a leadership position reporting into our VP Customer Experience, working closely with our CEO and CCO. You'll own revenue growth, churn prevention, talent development, and represent Omnea in high‑stakes conversations with CFOs, COOs, and procurement leaders at some of the world's largest companies.
Omnea's product is sticky: it's a business transformation, not a point tool, so the majority of the number you own comes from expansion. This is a heavy‑expansion, patient, high‑stakes enterprise motion, not a high‑volume or PLG one, and we want someone who's led that kind of team before, or led a Sales team with the same intensity and rigour.
What You'll Do
- Own the expansion and retention motion: Take full ownership of upsell and expansion across our enterprise base. Run weekly deal reviews with your Customer Value Leads, personally step into high‑stakes opportunities, and make sure every account has a clear commercial path forward.
- Build the playbook from scratch: Build commercial infrastructure—deal review cadences, multi‑threading strategies, QBR frameworks, expansion playbooks, and a culture of commercial ownership across the team.
- Make every customer see their ROI: Work closely with the VP Customer Experience and VP Product to develop ROI‑driven QBR frameworks, ensuring every executive sponsor sees a clear, compelling picture of what Omnea delivers.
- Coach and scale the team: Lead our current Customer Value Leads directly, help them develop commercially, and hire as we grow.
- Feed the product and revenue roadmap: Serve as the closest person to customer needs and future opportunities. Work hand‑in‑hand with Product on the feedback loop: surfacing expansion opportunities, flagging friction, and helping pre‑sell new modules with the right design partners before launch.
What's Different About This Role
- Leadership hire into a function that doesn't yet exist. You won't inherit a playbook—you'll write it.
- Success is measured by how quickly a scrappy team turns into an elite one.
- We're expansion‑first, not retention‑first. Most of the number you own comes from growing accounts.
- Player‑coach mandate: you must personally run deals, pursue high‑stakes conversations, and partner with your team on mandate calls.
- Open to Sales leaders who have run expansion‑heavy, high‑stakes, enterprise motion, not just any sales mandate.
About You
- You're a natural commercial operator: comfortable negotiating renewals on the floor and building team cadence from scratch.
- Not afraid to be in the weeds, drive deals, and coach your team to do their best work.
- 8+ years of senior commercial or customer leadership experience, with 3+ years leading a function, both as an IC and as a leader.
- Proven track record of owning NRR targets and driving upsell, retention, and value articulation in enterprise environments.
- Strong commercial intuition and ability to build rapport, influence people, and drive change at all levels—from executives to junior operators.
- Executive presence suited to interact with CFOs, Legal, Procurement, and senior leadership.
- Ambitious, collaborative, and deeply invested in building something exceptional.
- Thrives in ambiguity, moves fast, and owns responsibilities with an entrepreneurial mindset.
Benefits and Work Arrangement
- Competitive geo‑localised benefits.
- UK Benefits Package and US Benefits Package available.
- Work Tuesdays, Wednesdays, and Thursdays in‑person at our offices.
- Early‑stage company encourages structured onsite collaboration.
We encourage people of all backgrounds to apply. The position is open to all qualified candidates regardless of race, religion, colour, gender, or any other protected characteristic.
Head of Customer Value employer: Omnea Limited
Omnea Limited is an exceptional employer for aspiring sales professionals, offering a dynamic and supportive work culture in the heart of Greater London. With a focus on rapid career progression through its Commercial Launchpad program, employees benefit from hands-on experience, mentorship opportunities, and the chance to engage directly with C-suite executives. The competitive compensation package and emphasis on personal growth make Omnea a rewarding place to launch your GTM career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Value
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Omnea Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Omnea Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Value
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Omnea Limited:Your cover letter is your chance to shine! Tell us why you want to work at Omnea Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Omnea Limited!
How to prepare for a job interview at Omnea Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
