Regional Customer & Sales Support Operations
Stafford, United Kingdom
Job Description
Your role
- You work closely with sales team to ensure accurate and timely fulfilment of customer orders
- You m aintain accurate customer data and system notes
- You communicate with customers regarding orders, confirmations, delivery and invoicing
- You accept customer purchase orders (including clarifications and additional information)
- You generate intercompany orders and monitor them
- You confirm customer orders and provide updates
- You liaise closely with intercompany team (CCSS) on deliveries
- You invoice customer and submit documentation as required
- You monitor and process software contract renewals and software distribution
- Quality issue reporting and follow up actions as well as p rocess return orders (as applicable) are also amongst your tasks
- You act as back-up to service coordination and rental coordination
What makes you a great fit
- You have customer service experience in an order fulfilment environment
- You are experienced in order processing, freight coordination and invoicing in an international context
- Knowledge of and experience with customs topics and incoterms are an advantage
- you have excellent communication skills and enjoy the interaction with customers
- you have an independent and service-oriented way of working; organizational skills, commitment and team spirit are among your strengths
- you have a confident manner on the phone and good knowledge of Microsoft Office programs
- you have a good excellent command of English
What our team appreciates most
- A unique organizational culture based on trust, personal freedom and individual responsibility
- A work environment with a strong focus on sustainability, diversity and flexible time management
- State-of-the-art infrastructure and professional teams who enjoy their work
- A creative and international environment in which innovative ideas are valued
- Learning and development opportunities for professional and personal growth
Passion and motivation are just as important to us as the job profile. If the position appeals to you, even if you don't fulfil every requirement, then convince us with your enthusiasm. Your commitment counts!
About Us
At OMICRON, you’ll work in an environment shaped by trust and openness. We believe that our teams perform at their best when people feel valued, heard and empowered to contribute their ideas. We actively welcome different perspectives and embrace diversity, because it strengthens how we think, collaborate and innovate.
Since 1984, we have been developing testing, diagnostic, monitoring and cybersecurity solutions that help keep energy systems safe, secure and reliable – today used in more than 170 countries worldwide. What connects our teams globally is a shared sense of responsibility: for our work, our customers and each other.
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Regional Customer & Sales Support Operations in Stafford employer: OMICRON Lab
As a leading technology company based in Stafford, we pride ourselves on fostering a dynamic work culture that values innovation and collaboration. Our employees benefit from comprehensive training programs, flexible working arrangements, and ample opportunities for professional growth, making it an ideal environment for those passionate about power systems and protection testing. Join us to be part of a team that is committed to excellence and customer satisfaction while enjoying the unique advantages of working in a vibrant community.
