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- Tasks: Provide top-notch IT support and training to staff across multiple locations.
- Company: Join a dynamic team in a leading IT department.
- Benefits: Flexible working hours, travel opportunities, and professional development.
- Other info: Exciting chance to grow your career in a collaborative environment.
- Why this job: Make a real difference by solving tech issues and supporting your colleagues.
- Qualifications: Level 3 IT qualification or 3+ years in IT support.
The predicted salary is between 30000 - 40000 £ per year.
The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects. This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.
Key Responsibilities
- Work as part of the IT service desk team to help support and ticket requests.
- Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
- Process user access requests, and onboarding/offboarding tasks.
- Provide hands on support to staff throughout the region.
- Complete site visits and provide local support and training as required.
- Work closely with the central IT Support teams on incidents, service requests and product support.
- Perform basic network and connectivity troubleshooting.
- Configure and deploy laptops, desktops, and peripheral hardware.
- Support video conferencing and meeting room technologies.
Customer Service & Communication
- Deliver a professional, friendly, and customer-centric support experience.
- Keep users informed of ticket progress and resolution timelines.
- Create and update knowledge base articles for common issues.
Skills & Competencies
- Experience of working within an IT support role in a multi-site or regional environment (preferred).
- Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
- Excellent communication and customer service skills.
- Ability to work independently, travel across sites, and manage workload effectively.
- Strong problem solving skills with a proactive, hands on approach.
- Ability to create clear documentation and deliver user friendly training.
Additional Requirements
- Full UK driving licence.
- Flexibility to travel to different locations across the region.
- Ability to work occasionally outside standard hours for major deployments or urgent issues.
Qualifications & Education
- Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
- Or more than 3 years’ experience working in a similar IT support role.
Regional IT Support Specialist in Scotland employer: Omexom UK
Contact Detail:
Omexom UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional IT Support Specialist in Scotland
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next job!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when it’s time to shine. Focus on showcasing your problem-solving skills and customer service experience, as these are key for the Regional IT Support Specialist role.
✨Tip Number 3
Tailor your approach! When you find a job that excites you, research the company and its culture. Use this knowledge to align your answers during interviews with what they value most, especially around teamwork and communication.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are eager to join us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Regional IT Support Specialist in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional IT Support Specialist role. Highlight your IT support experience, especially in multi-site environments, and don’t forget to mention any relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've delivered excellent customer service and resolved technical issues in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with staff, make sure your application showcases your communication skills. Use clear and concise language, and don’t hesitate to demonstrate your friendly, customer-centric approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at Omexom UK
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with common IT support issues, especially those related to hardware installations and troubleshooting. Being able to discuss specific examples from your past experience will show that you're ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about delivering a friendly and professional support experience, think of times when you've gone above and beyond for a customer or colleague. Be prepared to share these stories during the interview to demonstrate your commitment to excellent service.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific IT support scenarios. Practice answering questions like how you would troubleshoot a connectivity issue or manage a high volume of support tickets. This will help you articulate your problem-solving approach clearly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for ticket management, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.