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- Tasks: Provide top-notch IT support and training to staff across multiple locations.
- Company: Join a dynamic team in a leading IT department.
- Benefits: Flexible working hours, travel opportunities, and professional development.
- Other info: Exciting chance to grow your career in a collaborative environment.
- Why this job: Make a real difference by solving tech issues and supporting your colleagues.
- Qualifications: Level 3 IT qualification or 3+ years in IT support.
The predicted salary is between 30000 - 40000 £ per year.
The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects. This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.
Key Responsibilities
- Work as part of the IT service desk team to help support and ticket requests.
- Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
- Process user access requests, and onboarding/offboarding tasks.
- Provide hands on support to staff throughout the region.
- Complete site visits and provide local support and training as required.
- Work closely with the central IT Support teams on incidents, service requests and product support.
- Perform basic network and connectivity troubleshooting.
- Configure and deploy laptops, desktops, and peripheral hardware.
- Support video conferencing and meeting room technologies.
Customer Service & Communication
- Deliver a professional, friendly, and customer-centric support experience.
- Keep users informed of ticket progress and resolution timelines.
- Create and update knowledge base articles for common issues.
Skills & Competencies
- Experience of working within an IT support role in a multi-site or regional environment (preferred).
- Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
- Excellent communication and customer service skills.
- Ability to work independently, travel across sites, and manage workload effectively.
- Strong problem solving skills with a proactive, hands on approach.
- Ability to create clear documentation and deliver user friendly training.
Additional Requirements
- Full UK driving licence.
- Flexibility to travel to different locations across the region.
- Ability to work occasionally outside standard hours for major deployments or urgent issues.
Qualifications & Education
- Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
- Or more than 3 years’ experience working in a similar IT support role.
Regional IT Support Specialist employer: Omexom UK
Contact Detail:
Omexom UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regional IT Support Specialist
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work in multi-site environments. They might know about openings or can refer you directly, which gives you a leg up!
✨Tip Number 2
Prepare for interviews by brushing up on common IT support scenarios. Think about how you'd handle specific technical issues and be ready to demonstrate your problem-solving skills. We want to see that hands-on approach in action!
✨Tip Number 3
Show off your customer service skills during interviews! Remember, as a Regional IT Support Specialist, you'll be the friendly face of tech support. Share examples of how you've helped users in the past and kept them informed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Regional IT Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Regional IT Support Specialist role. Highlight your IT support experience, especially in multi-site environments, and don’t forget to mention any relevant qualifications!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've delivered excellent customer service and resolved technical issues in the past.
Show Off Your Communication Skills: Since this role involves a lot of interaction with staff, make sure your application showcases your communication skills. Use clear and concise language, and don’t hesitate to demonstrate your friendly, customer-centric approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our company culture there!
How to prepare for a job interview at Omexom UK
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills mentioned in the job description. Familiarise yourself with ITSM platforms like FreshDesk or ServiceNow, and be ready to discuss your experience with 1st and 2nd line support issues. The more confident you are with the tech, the better you'll impress them!
✨Show Off Your Customer Service Skills
This role is all about delivering a top-notch customer experience. Prepare examples of how you've handled difficult situations or provided exceptional support in the past. Highlight your communication skills and how you keep users informed during the ticket resolution process.
✨Demonstrate Your Problem-Solving Prowess
Be ready to tackle some hypothetical scenarios during the interview. Think about common IT issues and how you would approach solving them. Show that you have a proactive, hands-on approach to troubleshooting and can think on your feet.
✨Prepare for Site Visits and Flexibility
Since this role involves travelling to different locations, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences where you've managed your workload effectively across multiple sites, and emphasise your readiness to work outside standard hours if needed.