At a Glance
- Tasks: Provide advanced IT support and mentor junior team members in a dynamic environment.
- Company: Join a leading tech company in Belfast with a focus on innovation and teamwork.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Great chance to work with cutting-edge technologies and develop your career.
- Why this job: Make a real impact by solving complex tech issues and improving IT services.
- Qualifications: Experience in 2nd/3rd line support and strong troubleshooting skills required.
The predicted salary is between 38250 - 46750 £ per year.
The IT Technical Support Specialist provides advanced support, acting as a technical escalation point for the Service Desk and projects. The role diagnoses complex issues, contributes to problem management, investigates new technologies, and supports the continual improvement of IT services. The role also includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL best practice.
Key Responsibilities
- Advanced Technical Support
- Act as an escalation point for complex or high-impact incidents.
- Work as part of a team to implement new software and technologies.
- Investigate and diagnose advanced hardware, software, and networking issues.
- Perform root-cause analysis and contribute to Problem Management activities.
- Own and resolve persistent or recurring issues.
- Mentorship & Team Development
- Provide day-to-day guidance and coaching to IT Technical Support Specialists.
- Support onboarding and training of new team members.
- Review tickets for quality, accuracy, and adherence to SLAs.
- Solutions Investigation & Continuous Improvement
- Evaluate new tools, technologies, and processes that could improve service delivery.
- Support testing and implementation of new systems or upgrades.
- Lead improvements to knowledge base content and technical SOPs.
- Service Desk Operations Support
- Assist the Service Desk Manager during major incidents.
- Contribute to performance reporting, trend analysis, and service improvement planning.
- Support the refinement of ITIL processes (Incident, Problem, Knowledge).
- Stakeholder & Vendor Coordination
- Work closely with business teams to understand recurring issues and service needs.
- Liaise with external suppliers and partners for escalated technical issues.
Skills & Competencies
- Strong understanding of ITIL processes and service operations.
- Proven experience in 2nd/3rd line technical support.
- Advanced troubleshooting skills across Windows, O365, networking, and enterprise apps.
- Ability to coach and mentor junior team members.
- Excellent communication and problem-solving skills.
- Ability to manage complex priorities in a dynamic environment.
Desirable Experience & Qualifications
- ITIL Foundation certification or willingness to obtain.
- Industry-recognised technical certification (e.g., CompTIA Network+, Microsoft, Cisco).
- Experience supporting enterprise environments and cloud-based platforms.
IT Technical Support Specialist employer: Omexom UK
Omexom UK & Ireland is an exceptional employer that fosters a collaborative and innovative work culture, where Senior Data Scientists can thrive by turning complex data into impactful solutions. With a strong emphasis on employee growth, the company offers continuous learning opportunities and the chance to work with diverse teams across finance and HR, all while being part of a forward-thinking organisation dedicated to secure and governed data practices. Located in a vibrant area, employees enjoy a supportive environment that values their contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Support Specialist
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Omexom UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Omexom UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Omexom UK!
✨Direct Apply to Omexom UK
Let's not forget to apply directly through the Omexom UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technical Support Specialist
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Omexom UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Omexom UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Omexom UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
