At a Glance
- Tasks: Provide advanced IT support and mentor junior team members in a dynamic environment.
- Company: Join a leading tech company in Belfast with a focus on innovation and teamwork.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Other info: Be part of a collaborative team that values continuous improvement and knowledge sharing.
- Why this job: Make a real impact by solving complex tech issues and improving IT services.
- Qualifications: Experience in technical support and strong troubleshooting skills required.
The predicted salary is between 36000 - 60000 £ per year.
The Senior IT Technical Support Specialist provides advanced support, acting as a technical escalation point for the Service Desk and projects. The role diagnoses complex issues, contributes to problem management, investigates new technologies, and supports the continual improvement of IT services. The role also includes mentorship and guidance for Technical Support Specialists, ensuring technical quality, knowledge sharing, and alignment with ITIL best practice.
Key Responsibilities
- Advanced Technical Support
- Act as an escalation point for complex or high-impact incidents.
- Work as part of a team to implement new software and technologies.
- Investigate and diagnose advanced hardware, software, and networking issues.
- Perform root-cause analysis and contribute to Problem Management activities.
- Own and resolve persistent or recurring issues.
- Mentorship & Team Development
- Provide day-to-day guidance and coaching to IT Technical Support Specialists.
- Support onboarding and training of new team members.
- Review tickets for quality, accuracy, and adherence to SLAs.
- Solutions Investigation & Continuous Improvement
- Evaluate new tools, technologies, and processes that could improve service delivery.
- Support testing and implementation of new systems or upgrades.
- Lead improvements to knowledge base content and technical SOPs.
- Service Desk Operations Support
- Assist the Service Desk Manager during major incidents.
- Contribute to performance reporting, trend analysis, and service improvement planning.
- Support the refinement of ITIL processes (Incident, Problem, Knowledge).
- Stakeholder & Vendor Coordination
- Work closely with business teams to understand recurring issues and service needs.
- Liaise with external suppliers and partners for escalated technical issues.
Skills & Competencies
- Strong understanding of ITIL processes and service operations.
- Proven experience in 2nd/3rd line technical support.
- Advanced troubleshooting skills across Windows, O365, networking, and enterprise apps.
- Ability to coach and mentor junior team members.
- Excellent communication and problem-solving skills.
- Ability to manage complex priorities in a dynamic environment.
Desirable Experience & Qualifications
- ITIL Foundation certification or willingness to obtain.
- Industry-recognised technical certification (e.g., CompTIA Network+, Microsoft, Cisco).
- Experience supporting enterprise environments and cloud-based platforms.
IT Technical Support Specialist in Belfast employer: Omexom UK
As a Senior IT Technical Support Specialist in Belfast, you will thrive in a dynamic and collaborative work environment that prioritises employee growth and development. Our company fosters a culture of continuous improvement, offering mentorship opportunities and access to the latest technologies, ensuring you are well-equipped to tackle complex challenges. With a commitment to ITIL best practices and a supportive team atmosphere, we provide a rewarding career path for those seeking meaningful contributions in the IT sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technical Support Specialist in Belfast
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend meetups, webinars, or even local tech events. You never know who might have a lead on your next job!
✨Tip Number 2
Don’t just apply for jobs; engage with the companies you’re interested in. Follow them on social media, comment on their posts, and show genuine interest in their work. This can help you stand out when it comes to interviews.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios related to IT support. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people in our team.
We think you need these skills to ace IT Technical Support Specialist in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your advanced troubleshooting skills and any relevant ITIL experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Senior IT Technical Support Specialist role. Share specific examples of how you've tackled complex issues and mentored others in previous roles.
Showcase Your Problem-Solving Skills:In your application, don’t shy away from discussing your approach to diagnosing and resolving technical issues. We love seeing how you think through problems and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Omexom UK
✨Know Your ITIL Inside Out
Since the role heavily involves ITIL processes, make sure you brush up on your ITIL knowledge. Be ready to discuss how you've applied ITIL principles in past roles and how they can improve service delivery.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of complex issues you've diagnosed and resolved. Highlight your advanced troubleshooting skills across Windows, O365, and networking, as these will be crucial for the role.
✨Mentorship Matters
This position involves coaching junior team members, so think about your mentoring experiences. Be ready to discuss how you've guided others and contributed to their development in a technical support environment.
✨Stay Current with Technologies
The job requires investigating new technologies, so show your enthusiasm for learning. Mention any recent tools or systems you've explored and how they could enhance service delivery, demonstrating your proactive approach to continuous improvement.
