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- Tasks: Drive customer success and build strong relationships with enterprise clients in retail.
- Company: Join Ometria, a leading Customer Data and Experience Platform for retail marketers.
- Benefits: Enjoy a supportive culture, learning opportunities, and a chance to make an impact.
- Why this job: Be part of a dynamic team that empowers brands like Sephora and Steve Madden.
- Qualifications: 5 years in Customer Success with strong communication and relationship-building skills.
- Other info: Flexible office days and a focus on personal growth in a diverse environment.
The predicted salary is between 43200 - 72000 £ per year.
We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers.
Ometria is a Customer Data and Experience Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey.
The role involves delivering value and success for clients, managing a portfolio of enterprise clients, nurturing C-Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for innovative retail businesses.
Key Outcomes:
- Retain customers, secure renewals, and hit retention targets.
- Champion customer retention, ensuring seamless renewals.
- Identify and neutralise potential sentiment risks across diverse stakeholders.
- Lead as a vocal customer advocate, steering cross-functional efforts to resolve challenges.
- Proactively relay updates on pivotal customer wins and obstacles.
- Oversee end-to-end commercial negotiations.
- Spot and secure upsells in alignment with pricing models.
- Actively pursue revenue-expanding opportunities that mirror customer value.
- Foster senior-level champions in each account.
- Comprehend core personas across Marketing, Tech, and C-suite realms.
- Seek channels to heighten Ometria's visibility within client organisations.
- Solidify trusted partner status by fulfilling commitments.
Key Responsibilities:
- Deliver timely and accurate commercial forecasting.
- Set and deliver on customer expectations.
- Pre-empt customer escalations and challenges.
- Drive enterprise customer adoption and value.
- Deliver expected customer touchpoints based on their service level.
About you:
- 5 years of Customer Success experience in an enterprise software organisation.
- Exceptional communicator with a proven track record of delivering first-class customer service.
- Natural relationship builder, adapting communication style easily.
- Strong business and commercial acumen.
- Data literacy and storytelling skills.
- Meticulous prioritisation and self-management.
Why join Ometria?
- Team of amazing people committed to maintaining culture.
- Opportunity to have an impact on solving interesting challenges.
- Support for learning and development.
- Collaborative environment where we help each other.
We believe in making it awesome to be here for all Ometrians and focus on creating an inclusive, respectful, and diverse environment.
Senior Customer Success Manager employer: Ometria
Contact Detail:
Ometria Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. The more connections you make, the better your chances of landing that Senior Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews! Research Ometria inside out—know their platform, their clients, and their culture. When you walk into that interview, you want to show them you’re not just another candidate; you’re the one they’ve been looking for.
✨Tip Number 3
Show off your success stories! Be ready to share specific examples of how you’ve driven customer success in previous roles. Use data and results to back up your claims—this is your chance to shine and demonstrate your value.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in customer success, especially with enterprise clients in the retail space, and show how you can bring value to Ometria.
Showcase Your Communication Skills: As a Senior Customer Success Manager, you'll need to communicate effectively with various stakeholders. Use your application to demonstrate your exceptional communication skills, perhaps by sharing examples of how you've successfully managed client relationships in the past.
Highlight Your Data Literacy: Since data is key in this role, make sure to mention your experience with data analysis and storytelling. Show us how you've used data to drive customer success and improve business outcomes in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches the right people and stands out in our system. Plus, it shows you're keen on joining our amazing team at Ometria!
How to prepare for a job interview at Ometria
✨Know Your Stuff
Before the interview, dive deep into Ometria's platform and its features. Understand how it empowers retail marketers and be ready to discuss specific examples of how you can help clients leverage these tools for their success.
✨Build Relationships
Since this role focuses on nurturing C-Suite relationships, practice your communication skills. Think about how you can adapt your style to connect with different stakeholders, from tech leads to marketing heads, and prepare to share examples of past successes in relationship building.
✨Showcase Your Data Skills
Be prepared to discuss how you've used data to drive customer success in previous roles. Bring examples of how you've turned insights into actionable strategies that have led to upsells or improved customer satisfaction.
✨Demonstrate Problem-Solving
Think of scenarios where you've pre-empted customer challenges and resolved them effectively. Be ready to share these stories during the interview, highlighting your ability to navigate complex situations and maintain strong client relationships.
