At a Glance
- Tasks: Provide top-notch tech support to executives and ensure seamless tech experiences.
- Company: Join a leading global real estate investor with a people-first culture.
- Benefits: Inclusive workplace, career growth opportunities, and a focus on wellness.
- Other info: Be part of a diverse team that values your input and fosters connections.
- Why this job: Make a real impact while working with cutting-edge technology in a dynamic environment.
- Qualifications: 3+ years in IT support, strong communication skills, and tech-savvy.
The predicted salary is between 40000 - 50000 £ per year.
Choose a workplace that empowers your impact. Join a global workplace where employees thrive. One that embraces diversity of thought, expertise and passion. A place where you can personalize your employee journey to be — and deliver — your best.
We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers. Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.
Join OMERS, one of Canada’s largest pension funds with a global footprint, as we hire for our Europe IT team, based out of London. We’re on the lookout for a confident, people-savvy IT Analyst to deliver high-touch tech support to executives, senior stakeholders, and visiting teams. This isn’t your average IT support gig — it’s a fast-paced, high-trust role where your communication skills are just as important as your technical ones.
You’ll be the go-to person for all things tech — from fixing issues before they become problems to making sure boardroom meetings run flawlessly. If you're someone who can talk shop with a CTO, troubleshoot Outlook in your sleep, and make small talk while setting up a Zoom call, we want to hear from you.
As a member of this team, you will:
- Deliver VIP-level, “White Glove” support to senior leaders, ensuring seamless tech experiences on-site and remotely.
- Own the tech setup — laptops, mobile devices, M365 suite (Outlook, Teams, OneDrive), AV systems, hybrid meetings — and keep everything running smoothly.
- Manage user accounts and configurations in Active Directory & Azure AD and support Exchange Online/Hybrid environments.
- Troubleshoot network, VPN, and remote access issues with minimal disruption to users.
- Partner with infrastructure, security, and global teams to resolve complex issues with confidence and ownership.
- Keep documentation sharp and user-friendly — because clear info saves time and builds trust.
To Succeed in this role, you have:
- 3+ years in an IT support role, ideally in financial services, investment, or other high-demand, fast paced environments.
- Demonstrates exceptional verbal and written communication skills, with the ability to effectively engage and collaborate with executive leadership as well as technical teams.
- A people person - know how to build rapport, read the room, and make non-technical users feel heard and supported.
- Deep knowledge of Microsoft 365, Windows 10/11, AD/Azure, Exchange, and mobile device management (Intune, Jamf).
- Confident running the show when it comes to AV setups, boardrooms, and video conferencing (Teams, Zoom, Webex).
- Calm, proactive, and reliable — you stay cool under pressure and always take initiative.
- Curious about new tech and always looking for ways to improve the user experience.
Oxford's purpose is to strengthen economies and communities through real estate. Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve. From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience.
IT Analyst, London employer: OMERS
At OMERS, we pride ourselves on being a people-first employer that fosters a culture of inclusivity and growth. As an IT Analyst in London, you'll enjoy a dynamic work environment where your contributions directly impact our global real estate initiatives, while also benefiting from comprehensive wellness programmes, professional development opportunities, and a strong sense of community. Join us to not only advance your career but also to be part of a team that values diversity and empowers you to make a meaningful difference.
StudySmarter Expert Advice🤫
We think this is how you could land IT Analyst, London
✨Tip Number 1
Network like a pro! Reach out to your connections, especially if you know someone at OMERS or Oxford Properties. A referral can give you a leg up in the application process, so don’t hesitate to ask for that unique link to apply.
✨Tip Number 2
Show off your people skills! In your interviews, highlight how you’ve built rapport with non-technical users and executives alike. Remember, this role is all about delivering that VIP-level support, so let your communication skills shine.
✨Tip Number 3
Be prepared to talk tech! Brush up on your knowledge of Microsoft 365, AV setups, and troubleshooting techniques. You want to demonstrate that you’re not just a tech whiz but also someone who can keep things running smoothly under pressure.
✨Tip Number 4
Stay curious and proactive! Show your enthusiasm for new tech and improvements in user experience. Employers love candidates who are eager to learn and adapt, so share any recent tech trends or tools you’ve been exploring.
We think you need these skills to ace IT Analyst, London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the IT Analyst role. Highlight your tech support experience, especially in high-demand environments, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about tech support and how you can contribute to our people-first culture. Be genuine and let your personality come through.
Showcase Your Tech Savvy:In your application, mention specific technologies you’ve worked with, like Microsoft 365 or AV setups. We want to see that you’re not just familiar with these tools but that you can use them to enhance user experiences.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at OMERS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 10/11, and AV setups. Be ready to discuss how you've used these tools in past roles, especially in high-pressure environments. This will show that you're not just familiar with the tech but can also handle it like a pro.
✨Show Off Your People Skills
Since this role is all about delivering VIP-level support, practice how you communicate with non-technical users. Think of examples where you've built rapport with senior leaders or resolved issues calmly. Being able to convey complex tech concepts in simple terms will set you apart.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific tech issues or user scenarios. Prepare by thinking through common problems you’ve faced and how you resolved them. This will demonstrate your problem-solving skills and ability to stay cool under pressure.
✨Research the Company Culture
Familiarise yourself with OMERS and Oxford Properties' commitment to diversity and community. Be ready to discuss how your values align with theirs and how you can contribute to their people-first culture. Showing that you understand and appreciate their mission will make a great impression.
