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For Companies At a Glance
- Tasks: Lead customer care initiatives and enhance client satisfaction in a dynamic environment.
- Company: Join DRAMS Software, a leader in innovative spirit management solutions.
- Benefits: Competitive salary, remote work, 32 days holiday, and a market-leading bonus.
- Why this job: Make a real impact in a supportive, people-first culture while growing your career.
- Qualifications: Experience in customer care management and strong communication skills.
- Other info: Enjoy personal and professional growth with transparent leadership in a remote-first setting.
The predicted salary is between 50000 - 55000 £ per year.
Location: Aberdeen (Hybrid) / UK (Remote)
Full Time, 5 days/week
Pay: £50,000 - £55,000 per annum depending on skills and experience
Who are we?
At DRAMS Software, we’re revolutionising the way maturing spirit producers manage their bulk inventory and maturation warehouses. Our solutions are trusted by a number of high-profile UK and international companies including Beam Suntory, Bacardi, Campari, William Grant & Sons, Whyte & Mackay, and Glenmorangie. With a strong commitment to customer satisfaction, quality and collaboration, we’re proud to be growing our company globally, whilst staying true to our Scottish roots and values.
What is unique about us?
We understand that building a truly unique and dedicated system requires a diverse team of talented individuals to make it happen. At DRAMS, we put our people first, creating an environment where everyone feels valued, empowered, and supported. As a remote‑first organisation, we offer opportunities for personal and professional growth, guided by transparent and approachable leadership. With our unique industry position and commitment to innovation and customer‑centricity, DRAMS Software is a place where your career can thrive.
You’ll Enjoy Excellent Benefits Including:
- Competitive base salary + market‑leading discretionary bonus
- Remote‑first working
- 32 days holiday (including flexible)
Customer Care Manager in Aberdeen employer: Omegro
Contact Detail:
Omegro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager in Aberdeen
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to DRAMS Software. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching DRAMS Software's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in what we do and how you can contribute.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see the real you, so let your personality shine through while demonstrating your skills and experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you’re enthusiastic about the opportunity to join our team.
We think you need these skills to ace Customer Care Manager in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Manager role. Highlight any relevant customer service experience and showcase how you've contributed to team success in previous positions.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer care and how you align with our values at DRAMS Software. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in customer service. We love seeing candidates who can think on their feet and come up with creative solutions to keep customers happy.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to see all the details about the role and our company culture!
How to prepare for a job interview at Omegro
✨Know Your Stuff
Before the interview, make sure you understand DRAMS Software's products and services inside out. Familiarise yourself with their unique approach to customer care and how they support their clients in the spirits industry. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your customer care skills. Think about times when you resolved conflicts, improved customer satisfaction, or led a team. Tailor these examples to align with the values and goals of DRAMS Software, demonstrating how you can contribute to their mission.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare insightful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you gauge if DRAMS is the right fit for you. Remember, they want to see that you’re genuinely interested in being part of their team.
✨Be Yourself
While it’s important to be professional, don’t forget to let your personality shine through. DRAMS Software values a diverse team, so being authentic can help you stand out. Share your passion for customer care and how you connect with people, as this aligns with their commitment to creating a supportive environment.
