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- Tasks: Support our service team by managing customer enquiries and coordinating after-sales activities.
- Company: Join a leading global printing technology company with a focus on innovation.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and personal development opportunities.
- Why this job: Make a real difference in customer service while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and strong IT skills are essential.
- Other info: Flexible working hours with potential for career growth.
The predicted salary is between 28000 - 42000 £ per year.
Location: Uxbridge
Pay Range/details: £35,000 per annum
Contract Type: Permanent
Omega are supporting a leading global printing technology company in their search for a Customer Services Support Administrator. The right candidate will be a highly organised, customer-focused individual to support our Service team. You will coordinate after-sales activities, manage documentation, schedule appointments, track service jobs, liaise with customers and engineers, and handle spare parts logistics. Strong IT skills (Word®, Excel®, SAP preferred) and the ability to learn new systems are essential.
Key Responsibilities:- Build and maintain long-term customer relationships by delivering consistent, high-quality customer care.
- Handle customer service enquiries, quotations and parts orders via phone and email, ensuring prompt and efficient processing.
- Support and collaborate with all internal departments to strengthen working relationships.
- Perform administrative tasks and implement processes to meet agreed customer service levels.
- Coordinate with technicians and internal departments to ensure cost-effective and efficient service delivery.
- Manage service and spare parts calls from logging to invoicing, including updates, escalations, and planning field resources.
- Identify spare parts using technical manuals, diagrams, and proprietary software.
- Monitor and maintain job queues and planned maintenance schedules to ensure operational efficiency.
- Provide support to divisional management and supervisors, including regular updates and general admin assistance.
- Cover absences for work control, spare parts and installations which includes occasional Saturdays.
Hours: Monday to Friday 9-5:15
Qualifications & Requirements:- Basic understanding of electrical, mechanical, or facilities systems helpful (for identifying spare parts and supporting technicians).
- Ability to read technical manuals, diagrams, or product specifications.
- Previous experience in customer service, service coordination, or administration, ideally in a technical, facilities, or engineering-related environment.
- Qualifications in business administration, customer service, or facilities management can be advantageous.
- 25 days annual leave, increasing depending on service.
- Cycle to work scheme.
- 5% employee and 5% employer pension increasing depending on service.
- Various personal and professional development opportunities.
For more information on this role, please contact Michael Farrell on 01453 829768 or send a copy of your CV to michael.farrell@omegaresource.co.uk
Candidates who are currently a Customer Service Support Administrator, Customer Service Representative, Customer Support Advisor, Client Services Associate, Customer Service Administrator, Customer Service Coordinator or a Customer Success Specialist may be suitable for this position.
For details of other opportunities available within your chosen field please visit our website www.omegaresource.co.uk
Customer Service Support Administrator in Uxbridge employer: Omega
Contact Detail:
Omega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Administrator in Uxbridge
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us an edge and might even lead to a referral.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions and role-specific scenarios. Mock interviews with friends or family can boost your confidence and help us nail it!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows our enthusiasm and keeps us on their radar as they make their decision.
We think you need these skills to ace Customer Service Support Administrator in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Support Administrator role. Highlight your relevant experience in customer service and administration, especially if you've worked in technical or engineering environments. We want to see how your skills match what we're looking for!
Show Off Your IT Skills: Since strong IT skills are essential for this role, don’t forget to mention your proficiency in Word®, Excel®, and any experience with SAP. If you’ve learned new systems quickly in the past, let us know – we love a tech-savvy candidate!
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to customer service!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Don’t miss out on this opportunity – we can’t wait to hear from you!
How to prepare for a job interview at Omega
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you’ve handled enquiries in the past. Think of specific examples where you’ve gone above and beyond for a customer, as this will show your commitment to high-quality service.
✨Familiarise Yourself with Technical Terms
Since the role involves liaising with technicians and understanding spare parts, it’s a good idea to familiarise yourself with basic electrical and mechanical terminology. This will help you communicate effectively during the interview and demonstrate your readiness to learn.
✨Show Off Your Organisational Skills
Prepare to discuss how you manage multiple tasks and prioritise effectively. You might want to share a time when you successfully coordinated appointments or managed documentation under pressure, as this is key for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for service coordination, or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
