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- Tasks: Lead and inspire a team of engineers delivering top-notch service in manufacturing sectors.
- Company: Dynamic company focused on engineering excellence and customer satisfaction.
- Benefits: Competitive salary, company car, bonus, matched pension, and private medical cover.
- Other info: Remote work with flexibility and opportunities for long-term career growth.
- Why this job: Make a real impact in critical industries while developing your leadership skills.
- Qualifications: Experience in service management and a background in engineering or related fields.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking an experienced Service Manager to lead and develop a team of Field Service Engineers (EC&I) delivering high‑quality service support to customers within the paper, metals and concrete manufacturing sectors across the UK. This is a remote‑based leadership role with regular engagement across customer sites and engineering teams. You will be responsible for service performance, people leadership, customer satisfaction and continuous improvement across the service operation.
Key Responsibilities:
- Lead, manage and motivate a team of EC&I Field Service Engineers to deliver safe, efficient and high‑quality service support.
- Drive service excellence across paper, metals and concrete manufacturing customers throughout the UK.
- Own service delivery performance including utilisation, KPIs, response times and contractual commitments.
- Recruit, onboard, coach and develop engineers, including performance reviews and skills development.
- Ensure compliance with QHSE standards and safe working practices at all times.
- Act as the senior point of escalation for service issues, complaints and customer challenges.
- Build strong, long‑term relationships with key customer stakeholders and operations teams.
- Collaborate with internal stakeholders across service coordination, spares, technical support and project teams.
- Identify opportunities to improve service efficiency, customer satisfaction and commercial performance.
- Support service growth by identifying opportunities for additional services and contract expansion.
Experience & Qualifications:
- Proven experience in a Service Manager, Service Operations Manager, or similar leadership role.
- Background managing field‑based EC&I, automation, electrical or control systems engineers.
- Experience supporting industrial manufacturing environments such as paper, metals, cement or concrete.
- Strong knowledge of service delivery, workforce planning, and performance management.
- Customer‑focused mindset with experience managing complex service relationships.
- Confident communicator with the ability to influence engineers, customers and senior stakeholders.
- Commercial awareness and experience working with service contracts and SLAs.
- Willingness to travel across the UK as required.
- Degree, HNC/HND, apprenticeship or equivalent experience in Electrical, Control & Instrumentation, Automation or related discipline preferred.
Benefits:
- Competitive salary dependent on experience.
- Company car.
- Performance‑related bonus.
- Matched pension contributions up to 10%.
- Private medical cover.
- Remote‑based working with flexibility.
- Opportunity to lead a highly skilled engineering team within critical industrial sectors.
- Long‑term career development within a technically advanced service organisation.
Service Manager in Portsmouth employer: Omega
Contact Detail:
Omega Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their service delivery approach and think about how your experience aligns with their needs. We want you to walk in feeling confident and ready to showcase your skills in managing field service teams.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. We believe this small gesture can make a big difference!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talented individuals like you to join our team and lead in the EC&I sector.
We think you need these skills to ace Service Manager in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your experience in managing field-based teams and your knowledge of EC&I systems. We want to see how your background fits with our needs!
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you've motivated teams in the past. We’re looking for someone who can inspire and drive service excellence, so let us know how you’ve done this before!
Highlight Customer Focus: Demonstrate your customer-focused mindset by sharing examples of how you've managed complex service relationships. We value strong connections with customers, so show us how you've built those relationships in your previous roles.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Omega
✨Know Your Stuff
Make sure you brush up on your knowledge of EC&I systems and the specific industries you'll be working with, like paper and metals. Being able to discuss technical details confidently will show that you're not just a leader but also someone who understands the field.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated engineers or improved service delivery. This is your chance to demonstrate your people management skills and how you can drive performance.
✨Understand Customer Needs
Research the company’s key customers and their challenges. Be ready to discuss how you would build strong relationships and improve customer satisfaction. Showing that you have a customer-focused mindset will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect questions about handling service issues or complaints. Think through potential scenarios and how you would address them. This will help you illustrate your problem-solving skills and ability to manage complex service relationships effectively.