Field Service Engineer
North East Region
Monday to Thursday 08:00 to 17:00 | Friday 08:00 to 14:30
£35,000 - £40,000 + Company Van + Overtime + Excellent Benefits
About the Opportunity
An exciting opportunity has become available for a Field Service Engineer. Working across customer sites throughout the North East region, you'll play a key role in supporting customers, delivering projects and maintaining high levels of service whilst building long-term relationships. The position would suit a hands‑on engineer with strong electrical and mechanical fault‑finding skills who enjoys working independently and travelling to customer sites.
Key Responsibilities - Field Service Engineer
- Provide customer training and technical support following installations.
- Diagnose electrical and mechanical faults and carry out effective repairs.
- Respond to breakdown situations and minimise customer downtime.
- Work with PLC-controlled and automated machinery.
- Support customers with preventative maintenance and equipment optimisation.
- Produce detailed service reports and technical documentation.
- Maintain accurate records through the company CRM system.
- Build and maintain strong customer relationships across your region.
- Work closely with engineering, technical and sales teams to support projects.
- Identify opportunities for continuous improvement and customer enhancements.
- Manage workload, travel schedules and project commitments effectively.
- Ensure all work is completed in line with health and safety requirements.
- Participate in a 1 week in 7 on-call rotation once fully trained.
Experience / Qualifications - Field Service Engineer
- Time-served apprenticeship, NVQ Level 3, C&G or equivalent Electrical / Electromechanical Engineering qualification.
- Strong electrical fault-finding and controls experience.
- Good understanding of PLCs and industrial automation systems.
- Experience working on single phase, three phase and low voltage systems.
- Working knowledge of pneumatics and hydraulics.
- Strong mechanical maintenance and repair skills.
- Previous field service, installation, commissioning or maintenance engineering experience.
- Excellent communication and customer‑facing skills.
- Ability to work independently and manage priorities effectively.
- Full UK driving licence and willingness to travel extensively.
- Passport and flexibility for occasional overseas travel.
- Ex-Forces engineering backgrounds are encouraged to apply.
Benefits - Field Service Engineer
- Salary of £35,000 - £40,000 depending on experience.
- Company van, laptop and mobile phone.
- Monday to Friday working week with a 2:30pm finish every Friday.
- 25 days holiday plus bank holidays.
- Additional holiday entitlement based on length of service.
- 5% employer pension contribution.
- Income protection scheme.
- Death in service cover.
- Enhanced maternity and paternity pay.
- 24/7 GP access, wellbeing and mental health support.
- Free eye tests.
- Access to independent financial advice.
- Training and long-term career development opportunities.
- Health and wellbeing discounts and benefits platform.
Additional Information
- Covering customer sites across the North East region.
- Typically 20,000 to 30,000 miles travel per year.
- Occasional overseas travel may be required.
- Participation in a 1 week in 7 out-of-hours support rota once competent on products.
Ideal background / Previous roles may include: Field Service Engineer, Service Engineer, Installation Engineer, Commissioning Engineer, Automation Engineer, Electrical Engineer, Multi-Skilled Engineer
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Field Service Engineer in North East employer: Omega
Join a world leader in advanced manufacturing solutions, where you will thrive in a modern facility located in Stonehouse, Gloucestershire. Our commitment to continuous investment in technology and a strong emphasis on teamwork fosters a dynamic work culture that prioritises personal development and high-quality output. As a Manufacturing Test Technician, you'll enjoy competitive pay, overtime opportunities, and the chance to contribute to cutting-edge projects in the energy sector.
