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- Tasks: Deliver exceptional customer service and promote OMEGA products in a luxury retail environment.
- Company: OMEGA, part of the Swatch Group, is a leading watch manufacturer known for innovation and precision since 1848.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development in luxury retail.
- Why this job: Join a prestigious brand with a rich history and be part of a team that values excellence and customer experience.
- Qualifications: Previous retail experience, passion for luxury watches, and ability to engage with international customers are essential.
- Other info: Flexible shifts and potential for late hours during VIP events; language skills in Mandarin or Arabic are a plus.
The predicted salary is between 21600 - 36000 £ per year.
OMEGA is a company of the Swatch Group, the world's leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. OMEGA was the first watch worn on the moon and has enjoyed many other accomplishments in the ocean and in space. Its women's watches have been amongst the most admired in the industry, and OMEGA's reputation has been enhanced by its achievements in anti-magnetic watchmaking and its Master Chronometer certified watches.
OMEGA has been the Official Timekeeper of 30 Olympic Games since 1932 and is also a leading name in various sports. Partnerships with social causes include Orbis International and its Flying Eye Hospital, as well as the GoodPlanet Foundation. Today, OMEGA's family of brand ambassadors includes notable figures such as James Bond, George Clooney, Nicole Kidman, and Michael Phelps.
Main Function
To provide exceptional levels of customer service to all customers. Merchandise, promote and sell all OMEGA products to end consumers. Meeting all sales targets and Boutique objectives.
Key Responsibilities
- Sales
- Greet and serve all customers providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, so that customers can be provided with as much detail as necessary.
- Ensure good knowledge of all functions of watches and other OMEGA products.
- Provide reliable information to customers in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every customer, every time.
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash, credit cards and international currency.
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Can present, and conduct, themselves in a professional manner to both customers and colleagues.
- Can deal with international customers and familiar with their customs and culture.
- Can communicate clearly to consumers and colleagues.
- Attend regular training days.
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions.
- Be able to deliver good product knowledge to our customers.
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Key Requirements
- Experience in the Retail Industry at a sales advisor level.
- Previous experience from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs.
- Have experience dealing with international customers.
- Ability to communicate in other languages, for example, Mandarin or Arabic.
United Kingdom - Retail Sales Advisor - OMEGA EDINBURGH employer: OMEGA SA
Contact Detail:
OMEGA SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land United Kingdom - Retail Sales Advisor - OMEGA EDINBURGH
✨Tip Number 1
Familiarise yourself with OMEGA's history and product range. Knowing the brand's achievements, like being the first watch on the moon, will help you connect with customers and demonstrate your passion for the brand.
✨Tip Number 2
Brush up on your customer service skills. Since delivering exceptional service is key in luxury retail, practice how to engage with customers warmly and effectively, ensuring they have a memorable experience.
✨Tip Number 3
If you speak any additional languages, especially Mandarin or Arabic, highlight this during your interactions. It can set you apart from other candidates and show your ability to cater to international customers.
✨Tip Number 4
Be prepared to discuss your previous retail experience, particularly in luxury settings. Think of specific examples where you met sales targets or provided outstanding service, as these will resonate well with the hiring team.
We think you need these skills to ace United Kingdom - Retail Sales Advisor - OMEGA EDINBURGH
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail, especially in luxury or watch sales. Emphasise any customer service roles and achievements that demonstrate your ability to meet sales targets.
Craft a Compelling Cover Letter: In your cover letter, express your passion for OMEGA and the luxury watch industry. Mention specific products or innovations from OMEGA that resonate with you, and explain how your skills align with the key responsibilities outlined in the job description.
Showcase Product Knowledge: Demonstrate your understanding of OMEGA's product range and history in your application. Mention any previous experience with watches or luxury goods, and be prepared to discuss this knowledge in detail during an interview.
Highlight Customer Service Skills: Since exceptional customer service is crucial for this role, provide examples of how you've delivered outstanding service in past positions. Use specific scenarios where you went above and beyond to satisfy customers.
How to prepare for a job interview at OMEGA SA
✨Know Your Products
Familiarise yourself with OMEGA's product range, including their history and unique features. Being able to discuss specific watches and their functions will impress your interviewers and show your genuine interest in the brand.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Highlight situations where you went above and beyond to ensure customer satisfaction, as this role heavily focuses on delivering memorable experiences.
✨Showcase Your Passion for Luxury Retail
Express your enthusiasm for luxury retail and why you want to work for OMEGA specifically. Share any personal experiences with luxury products or brands that have influenced your desire to join the team.
✨Be Ready for Cultural Awareness Questions
Since the role involves dealing with international customers, be prepared to discuss your experience with diverse cultures. If you speak any additional languages, mention them and how they can enhance customer interactions.
