We are seeking talented individuals to join our boutique in London as a Sales Advisor.
Key Responsibilities
- Greet and serve all clients providing a friendly service and delivering a full and memorable experience
- Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary
- Ensure good knowledge of all functions of watches and other OMEGA products
- Provide reliable information to clients in all matters relating to sales and customer service
- Help display merchandise as directed
- Contribute to the store reaching its monthly, quarterly and annual sales targets
- Deliver exceptional customer service to every client, every time. Whether by email, over the phone, or in person in the Boutique. Security
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
- Maintain/build a general awareness of products and security hot spots
- Follow Company policy and procedures for opening/closing the store
- Maintain correct processing of all deliveries. Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way
- Till functions, cashing up, payments and general duties
- Dealing with, and handling of, cash, credits cards. Care of the Store
- Ensure the store is kept clean and presentable at all times
- Back of house and shop floor are both just as important
- Health and Safety aware
- Good Visual Merchandising standards. Communication
- Adhere to company policies and regulations
- Attend briefing sessions as directed by your line manager
- Can present, and conduct, themselves in a professional manner to both customers and colleagues
- Can deal with international clients and familiar with their customs and culture
- Can communicate clearly to clients and colleagues. Product Knowledge
- Attend regular training days
- Take responsibility, and be self-motivated and pro-active, to understand all new products and apply training and instructions
- Be able to deliver good product knowledge to our customers. Other
- To undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager
Professional Requirements
- Experience in the Retail Industry at a sales advisor level
- Previous experience from a watch/jewellery, or prestige retail back ground
- Must have an understanding of luxury retail
- Must enjoy both their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer
- Be accommodating to shifts, longer trading hours and staying late for VIP’s etc
- Have experience dealing with international customers
- Ability to communicate in other languages for example, Mandarin or Arabic
Job Location
260 Regent Street, W1B 3BN London, United Kingdom (England)
Company Address: The Swatch Group (UK) Limited, 77 Marsh Wall, 12th Floor, London E14 9SH United Kingdom
