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For Companies At a Glance
- Tasks: Deliver exceptional customer service and promote OMEGA products in a luxury retail environment.
- Company: Join OMEGA, a prestigious watchmaker known for innovation and excellence since 1848.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning in luxury retail.
- Other info: Located in Edinburgh, this full-time role offers a chance to engage with international customers.
- Why this job: Be part of a brand that has made history, from the moon landing to Olympic timekeeping.
- Qualifications: Previous retail experience, passion for luxury watches, and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. The description below focuses on the role responsibilities, qualifications and locations related to the position.
Main Function
To provide exceptional levels of customer service to all clients. Merchandise, promote and sell OMEGA products. Meet all sales targets and boutique objectives.
Key Responsibilities
- Greet and serve all clients, providing a friendly service and delivering a full and memorable experience
- Ensure familiarity with the product range, past and present, so that clients can be provided with as much detail as necessary
- Ensure good knowledge of all functions of watches and other OMEGA products
- Provide reliable information to clients in all matters relating to sales and customer service
- Help display merchandise as directed
- Contribute to the store reaching its monthly, quarterly and annual sales targets
- Deliver exceptional customer service to every client, every time
- Assist in controlling shrinkage by attentive action on the shop floor, merchandise handling, accident prevention and careful operation of the till and administration policies and procedures
- Maintain/build a general awareness of products and security hot spots
- Follow Company policy and procedures for opening/closing the store
- Maintain correct processing of all deliveries
- Cash handling and payment transactions: all transactions to be handled in a responsible and secure way
- Till functions, cashing up, payments and general duties
- Handling of cash and credit cards
- Ensure the store is kept clean and presentable at all times; back of house and shop floor
- Health and Safety awareness
- Maintain good visual merchandising standards
- Adhere to company policies and regulations
- Attend briefing sessions as directed by line manager
- Present and conduct oneself professionally to customers and colleagues
- Deal with international clients and be familiar with their customs and culture
- Communicate clearly to clients and colleagues
- Attend regular training days and take responsibility to understand all new products
- Deliver good product knowledge to customers
- Undertake duties within the remit of the post under the direction of the line manager
Professional Requirements
- Experience in the Retail Industry at a sales advisor level
- Previous experience in watch/jewellery or prestige retail
- Understanding of luxury retail
- Enjoy their work and have a passion for OMEGA, watches, or selling in a luxury retailer
- Flexible to shifts, longer trading hours and staying late for VIPs
- Experience dealing with international customers
Job Location
4 Multrees Walk, EH1 3DQ Edinburgh, United Kingdom (Scotland)
Company Address
The Swatch Group (UK) Limited, 77 Marsh Wall, 12th Floor, London E14 9SH, United Kingdom
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Retail Sales Advisor - OMEGA Edinburgh employer: OMEGA SA
Contact Detail:
OMEGA SA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Sales Advisor - OMEGA Edinburgh
✨Tip Number 1
Familiarise yourself with OMEGA's history and product range. Knowing the brand's achievements, like being the first watch on the moon, will help you connect with customers and demonstrate your passion for the brand.
✨Tip Number 2
Practice your customer service skills by engaging with people in retail settings. The ability to provide exceptional service is crucial, so consider role-playing scenarios to enhance your communication and sales techniques.
✨Tip Number 3
If you speak any additional languages, especially Mandarin or Arabic, highlight this during your interactions. Being able to communicate with international customers can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for luxury retail by visiting high-end stores and observing their sales techniques. Take notes on how they engage customers and present products, as this knowledge can be invaluable during your interview.
We think you need these skills to ace Retail Sales Advisor - OMEGA Edinburgh
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand OMEGA's history, values, and product range. This knowledge will help you tailor your application and demonstrate your passion for the brand.
Highlight Relevant Experience: Make sure to emphasise any previous retail experience, especially in luxury goods or watches. Use specific examples to showcase your customer service skills and sales achievements.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for OMEGA specifically and how your skills align with their expectations for a Retail Sales Advisor.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial in the luxury retail sector.
How to prepare for a job interview at OMEGA SA
✨Know Your Products
Familiarise yourself with OMEGA's product range, including their history and unique features. Being able to discuss specific watches and their functions will impress your interviewers and show your genuine interest in the brand.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. OMEGA values a memorable customer experience, so be ready to share stories that highlight your ability to engage with customers and meet their needs.
✨Show Passion for Luxury Retail
Express your enthusiasm for luxury retail and why you want to work specifically for OMEGA. Discuss any personal experiences with luxury products or brands that have influenced your desire to join their team.
✨Be Prepared for Cultural Sensitivity
Since OMEGA serves international customers, be prepared to discuss your experience with diverse cultures. If you speak any additional languages, mention this during the interview as it can be a significant asset.