At a Glance
- Tasks: Deliver exceptional customer service and promote OMEGA's luxury products.
- Company: Join OMEGA, a prestigious brand known for innovation and excellence in watchmaking.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Work in a vibrant shopping centre with a diverse clientele.
- Why this job: Be part of a legendary brand and create memorable experiences for clients.
- Qualifications: Retail experience, passion for luxury watches, and great communication skills.
The predicted salary is between 20000 - 26400 £ per year.
OMEGA is a company of the Swatch Group, the world’s leading watch manufacturer. Since 1848, the brand has been synonymous with excellence, innovation, design and precision. OMEGA was the first watch worn on the moon and has enjoyed many accomplishments in the ocean and in space. Its women’s watches are amongst the most admired in the industry, and OMEGA’s reputation has been enhanced by its achievements in anti‑magnetic watchmaking and Master Chronometer certified watches.
To provide exceptional levels of customer service to all clients. Merchandise, promote and sell all OMEGA products. Meeting all sales targets and Boutique objectives.
Key Responsibilities
- Greet and serve all clients providing a friendly service and delivering a full and memorable experience.
- Ensure familiarity with the product range, past and present, to provide clients with detailed information.
- Provide reliable information to clients in all matters relating to sales and customer service.
- Help display merchandise as directed.
- Contribute to the store reaching its monthly, quarterly and annual sales targets.
- Deliver exceptional customer service to every client, whether by email, over the phone, or in person in the Boutique.
- Assist in controlling shrinkage through attentive action on the shop floor, merchandise handling, accident prevention, and careful operation of the till and administration policies.
- Maintain/build a general awareness of products and security hot spots.
- Follow Company policy and procedures for opening/closing the store.
- Maintain correct processing of all deliveries.
Cash Handling/Payment Transactions
- All transactions to be handled in a responsible and secure way.
- Till functions, cashing up, payments and general duties.
- Dealing with, and handling of, cash and credit cards.
Care of the Store
- Ensure the store is kept clean and presentable at all times.
- Back of house and shop floor are both just as important.
- Health and Safety aware.
- Good Visual Merchandising standards.
Communication
- Adhere to company policies and regulations.
- Attend briefing sessions as directed by your line manager.
- Present and conduct themselves in a professional manner to both customers and colleagues.
- Deal with international clients and be familiar with their customs and culture.
- Communicate clearly to clients and colleagues.
Product Knowledge
- Attend regular training days.
- Take responsibility, and be self‑motivated and pro‑active, to understand all new products and apply training and instructions.
- Deliver good product knowledge to our customers.
Other
- Undertake all duties and responsibilities which may fall within the remit of such a post under the direction of your line manager.
Professional Requirements
- Experience in the Retail Industry at a sales advisor level.
- Previous experience from a watch/jewellery, or prestige retail background.
- Must have an understanding of luxury retail.
- Must enjoy their work and have a natural passion for OMEGA, watches in general, or selling in a luxury retailer.
- Be accommodating to shifts, longer trading hours and staying late for VIPs.
- Have experience dealing with international customers.
Job Location
Upper Mall East Bull Ring Shopping Centre, B5 4BG Birmingham, United Kingdom.
Company Address
The Swatch Group (UK) Limited, 77 Marsh Wall, 12th Floor, London E14 9SH, United Kingdom.
Retail Sales Advisor - OMEGA Birmingham employer: OMEGA SA
OMEGA is an exceptional employer that offers a dynamic work environment in the heart of Birmingham's Bull Ring Shopping Centre, where employees can thrive in a culture of excellence and innovation. With a strong emphasis on employee growth through regular training and development opportunities, OMEGA fosters a supportive atmosphere that encourages passion for luxury retail and customer service. Joining OMEGA means being part of a prestigious brand with a rich heritage, where your contributions directly impact the success of a globally recognised name in watchmaking.
