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- Tasks: Support our service team by managing customer enquiries and coordinating after-sales activities.
- Company: Join a leading global printing technology company with a focus on innovation.
- Benefits: Enjoy 25 days annual leave, a pension scheme, and personal development opportunities.
- Why this job: Make a real difference in customer service while developing your skills in a dynamic environment.
- Qualifications: Previous customer service experience and strong IT skills are essential.
- Other info: Flexible working hours with potential for career growth in a supportive team.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Location: Uxbridge
Pay Range/details: £35,000 per annum
Contract Type: Permanent
Omega are supporting a leading global printing technology company in their search for a Customer Services Support Administrator. The right candidate will be a highly organised, customer-focused individual to support our Service team. You'll coordinate after-sales activities, manage documentation, schedule appointments, track service jobs, liaise with customers and engineers, and handle spare parts logistics. Strong IT skills (Word®, Excel®, SAP preferred) and the ability to learn new systems are essential.
Key Responsibilities:- Build and maintain long-term customer relationships by delivering consistent, high-quality customer care.
- Handle customer service enquiries, quotations and parts orders via phone and email, ensuring prompt and efficient processing.
- Support and collaborate with all internal departments to strengthen working relationships.
- Perform administrative tasks and implement processes to meet agreed customer service levels.
- Coordinate with technicians and internal departments to ensure cost effective and efficient service delivery.
- Manage service and spare parts calls from logging to invoicing, including updates, escalations, and planning field resources.
- Identify spare parts using technical manuals, diagrams, and proprietary software.
- Monitor and maintain job queues and planned maintenance schedules to ensure operational efficiency.
- Provide support to divisional management and supervisors, including regular updates and general admin assistance.
- Covering absences, for work control, spare parts and installations which includes occasional Saturdays.
Hours: Monday to Friday 9-5:15
Qualifications & Requirements:- Basic understanding of electrical, mechanical, or facilities systems helpful (for identifying spare parts and supporting technicians).
- Ability to read technical manuals, diagrams, or product specifications.
- Previous experience in customer service, service coordination, or administration, ideally in a technical, facilities, or engineering-related environment.
- Qualifications in business administration, customer service, or facilities management can be advantageous.
- 25 days annual leave, increasing depending on service.
- Cycle to work scheme.
- 5% employee and 5% employer pension increasing depending on service.
- Various personal and professional development opportunities.
For more information on this role, please contact Michael Farrell.
Customer Service Support Administrator in Uxbridge employer: Omega Resource Group
Contact Detail:
Omega Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Support Administrator in Uxbridge
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Role-play with a friend or in front of a mirror to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Support Administrator in Uxbridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like IT proficiency. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Support Administrator position. Show us your passion for customer care and teamwork.
Show Off Your Organisational Skills: Since this role involves coordinating various tasks, give examples of how you've successfully managed multiple responsibilities in the past. We love seeing candidates who can juggle tasks like pros!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Omega Resource Group
✨Know Your Customer Service Basics
Brush up on your customer service principles and be ready to discuss how you’ve handled enquiries in the past. Think of specific examples where you’ve gone above and beyond for a customer, as this will show your dedication to high-quality service.
✨Familiarise Yourself with Technical Terms
Since the role involves dealing with technical manuals and spare parts, it’s a good idea to familiarise yourself with basic electrical and mechanical terminology. This will help you communicate effectively during the interview and demonstrate your understanding of the industry.
✨Show Off Your Organisational Skills
Prepare to discuss how you manage multiple tasks and prioritise effectively. You might want to share examples of how you’ve coordinated schedules or managed documentation in previous roles, as this is crucial for the Customer Service Support Administrator position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for service coordination, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
