At a Glance
- Tasks: Manage nationwide FM accounts, ensuring operational excellence and client satisfaction.
- Company: Join a growing facilities management provider with a collaborative culture.
- Benefits: Competitive salary, career progression, and the chance to make a real impact.
- Other info: Dynamic role with opportunities across various sectors including education and retail.
- Why this job: Take ownership of diverse projects and lead a team to success.
- Qualifications: Experience in Facilities Management or Technical Account Management is essential.
The predicted salary is between 45000 - 55000 £ per year.
Location: Nationwide Travel Required
Pay Range/details: £45,000 to £55,000 DOE + Benefits
Contract Type: Permanent
Omega are supporting a growing facilities management and building services provider in their search for an experienced Technical Operations Manager / FM Account Manager. The successful candidate will take ownership of a portfolio of nationwide FM accounts with a combined annual revenue of approximately £2 million. This is a client-facing role focused on account management, operational delivery, compliance, and business growth. You will work closely with client-side Facilities Managers, oversee PPM and reactive maintenance performance, conduct audits, and manage engineering teams to ensure high levels of service delivery across a diverse range of sites including schools, commercial offices, industrial warehouses and retail environments. This is an excellent opportunity for an established FM professional or an ambitious Supervisor looking to take the next step into account management.
Key Responsibilities
- Manage a portfolio of FM contracts with responsibility for operational delivery, client satisfaction and commercial performance.
- Oversee planned preventative maintenance (PPM), reactive maintenance and compliance activities across multiple nationwide client sites.
- Develop and maintain strong working relationships with client-side Facilities Managers and key stakeholders.
- Carry out technical and operational audits to ensure service quality, compliance and contractual obligations are met.
- Take full P&L responsibility for assigned accounts, managing budgets, profitability and financial performance.
- Identify opportunities to organically grow existing client accounts and expand service offerings.
- Lead performance management activities for a team of approximately 40 field-based engineers.
- Monitor service performance against agreed KPIs and SLAs, implementing improvements where required.
- Support contract renewals and contribute to long-term client retention strategies.
Qualifications & Requirements
- Previous experience within Facilities Management, Building Services or Technical Account Management.
- Mechanical or HVAC background is essential.
- Experience auditing maintenance works and ensuring compliance across FM contracts.
- Proven experience managing engineering teams and driving performance.
- Strong knowledge of PPM, reactive maintenance and service delivery within commercial environments.
- Demonstrable experience managing client relationships and developing accounts.
- Commercial awareness with experience managing budgets, profitability and account performance.
- Excellent communication and stakeholder management skills.
- Willingness to travel nationally to visit client sites on a regular basis.
What we can offer
- Competitive salary of £45,000 to £55,000 depending on experience.
- Opportunity to manage a diverse portfolio of national FM accounts.
- Autonomy to influence account growth, client engagement and operational performance.
- Clear progression opportunities within a growing organisation.
- Varied role working across education, commercial, industrial and retail sectors.
- A collaborative and supportive environment with the opportunity to make a genuine impact on business growth.
Technical Operations Manager in Trafford Park employer: Omega Resource Group
At Omega, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. As an Electrical Estimator in Castleford, you will enjoy competitive salaries, a generous car allowance, and comprehensive benefits including private healthcare and life insurance, all while working closely with key clients in the water sector. Join us to be part of a dynamic team where your expertise will directly contribute to impactful projects across Yorkshire.
