Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st and 2nd line technical support for products and services.
- Company: Join a global leader in IT solutions and communication services.
- Benefits: Enjoy a permanent contract with opportunities for growth and development.
- Why this job: Be part of a dynamic team making an impact in government and maritime sectors.
- Qualifications: No specific experience required; just a passion for technology and problem-solving.
- Other info: Located in beautiful Cornwall, perfect for work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Location: Cornwall
Contract: Permanent
We are recruiting for a Technical Support Engineer to join the team for a global client. Our client specialises in I.T solutions and communication services within Government and Maritime markets.
As a Technical Support Engineer, you will be responsible for 1st and 2nd line technical support on product, service and billing enquiries.
Technical Support Engineer employer: Omega Resource Group
Contact Detail:
Omega Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific I.T solutions and communication services that our client offers, especially in the Government and Maritime sectors. This knowledge will not only help you understand the role better but also impress during any discussions.
✨Tip Number 2
Brush up on your technical troubleshooting skills, particularly for common issues related to product, service, and billing inquiries. Being able to demonstrate your problem-solving abilities in a practical scenario can set you apart from other candidates.
✨Tip Number 3
Network with current or former Technical Support Engineers in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges, which can help you tailor your approach when discussing your fit for the position.
✨Tip Number 4
Prepare for potential technical assessments or scenario-based questions during the interview process. Practising how to articulate your thought process while solving technical problems can showcase your expertise and confidence.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Technical Support Engineer. Highlight your relevant experience in providing 1st and 2nd line support, especially in I.T solutions and communication services.
Tailor Your CV: Customise your CV to reflect your technical skills and experiences that align with the requirements of the role. Include specific examples of how you've successfully handled product, service, and billing inquiries in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention your familiarity with government and maritime markets if applicable, and explain why you are a great fit for the team.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Omega Resource Group
✨Know Your Technical Stuff
Brush up on your technical knowledge related to I.T solutions and communication services. Be prepared to discuss specific technologies and tools you’ve worked with, as well as how you’ve resolved technical issues in the past.
✨Understand the Company
Research the global client’s role in the Government and Maritime markets. Understanding their products and services will help you tailor your answers and show that you’re genuinely interested in the position.
✨Prepare for Common Scenarios
Think of common technical support scenarios you might face in this role. Prepare to explain how you would handle 1st and 2nd line support queries, focusing on your problem-solving skills and customer service approach.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team structure, the tools they use, or how success is measured in the role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
