At a Glance
- Tasks: Manage vehicle downtime and ensure fleets are on the road efficiently.
- Company: Join a top UK fleet management company known for excellent customer service.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, and health cover.
- Other info: Hybrid working after probation with great career development opportunities.
- Why this job: Make a real impact in keeping vehicles operational and enhancing customer satisfaction.
- Qualifications: Knowledge of vehicles and experience in a fast-paced environment preferred.
The predicted salary is between 28000 - 28000 £ per year.
Chippenham (Hybrid after probation) £28,000 + Bonus
Our client is one of the UK's most respected Fleet management companies who have won numerous awards in recent years for customer service. They are seeking to add to their team with a Downtime Controller ensuring their customer fleets are on the road as much as possible.
Key Responsibilities – Downtime Controller- Responsibility for Vehicle off road (VOR) follow up progression and updates.
- Manage in flight repair jobs within the masterserve and dealership networks.
- Take opportunities to reduce the time a vehicle or asset is ‘off road' through appropriate challenge to vendor and considering alternate options.
- Review and pursue alternative repair methods such as alternative parts supply.
- Identify trends and escalate network performance concerns to Vendor Management.
- Liaise with manufacturers on repairs where technical assistance is needed.
- Raise and manage manufacturer cases for back-order parts.
- Raise and manage manufacturer loss of use claims / replacement vehicle requests.
- Proactively chase customers when awaiting authority.
- Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
- Process rental off hires when a VOR event closes.
- Follow up events after a no fixable roadside event.
- Take incoming calls relating to VOR from customers, suppliers and manufacturers.
- Hold customer VOR calls where applicable.
- Communicate VOR updates to stakeholders and the business.
- Escalate concerns to technical colleagues / team leader where appropriate.
- Perform all other duties and special projects as assigned.
- General knowledge of vehicles and equipment.
- Knowledge of vehicle/engine repair, diagnostic processes and garage operating procedures advantageous.
- Vehicle Manufacturer Training – parts, repairs or service.
- Experience of working within a similar role.
- Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations.
- Experience in the motor industry, knowledge of vehicle/engine repairs is desirable, but not essential.
- Death in Service – 4 x salary.
- Company Bonus.
- 25 days annual holiday entitlement + Birthday + Bank Holidays.
- On-site Parking.
- Employee Assistance Programme.
- Discounted gym memberships.
- Access to flu vaccinations.
- Mental Health First Aiders / Mental Health Employee Champions.
- Free eye examinations.
- Salary Exchange - Holiday purchase scheme (up to 3 days).
- Salary Exchange - Car Scheme.
- Private Health cover for employees >10 years' service.
- Health Cash Plan (Medicash).
- Employee Referral Scheme (£1,000 on successful recruitment).
- Permanent Health Insurance.
- Company sick pay.
- Free Breakdown cover (eligible employees – service related).
- Pension matched up to 5%.
For more information on this role, please contact Andrew Haddon or send a copy of your CV to Omega Resource Group.
Omega is acting as an Employment Agency in relation to this vacancy.
Downtime Controller in Swindon employer: Omega Resource Group
Join one of the UK's most respected fleet management companies, where you will be part of a dynamic team dedicated to ensuring customer fleets are always on the road. With a strong focus on employee well-being, we offer a comprehensive benefits package including a company bonus, generous holiday entitlement, and private health cover, all within a supportive work culture that values professional growth and development. Located in Chippenham, this role provides a hybrid working model after probation, allowing for a balanced work-life experience.
StudySmarter Expert Advice🤫
We think this is how you could land Downtime Controller in Swindon
✨Tip Number 1
Get to know the company inside out! Research their values, recent achievements, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions and scenarios related to downtime management. We can help you prepare by providing resources that simulate real interview situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Downtime Controller in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Downtime Controller role. Highlight any relevant experience in vehicle management, repairs, or customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully managed downtime or resolved issues under pressure. We’re keen on seeing how you tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Omega Resource Group
✨Know Your Vehicles
Brush up on your general knowledge of vehicles and equipment. Familiarise yourself with common repair processes and diagnostic procedures. This will not only help you answer technical questions but also show your passion for the industry.
✨Prepare for Pressure
Since this role involves working in a pressurised environment, think of examples from your past experiences where you've remained calm and professional under stress. Be ready to discuss how you handle difficult situations, especially when dealing with customers or vendors.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss how you've tackled downtime issues in previous roles. Think of specific instances where you reduced vehicle off-road time or improved repair processes. Highlighting your proactive approach will impress the interviewers.
✨Engage with the Company Culture
Research the company’s values and recent achievements in customer service. During the interview, express how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in being part of their team.
