Job Title: Customer Support Engineer Location: Whitney Salary: £30,000 - £33,000 Hours: 8am-4:40pm Mon - Thurs / 8am-1pm Fri Role Purpose The Customer Support Engineer provides technical support to customers and assists with service activities throughout the product lifecycle. The role supports customers with troubleshooting, repairs and technical enquiries while working closely with Engineering, Manufacturing, Test and Service teams to deliver excellent customer service. Key Responsibilities Customer Support Respond to customer support enquiries via telephone, email and video calls. Provide professional and courteous customer service at all times. Technical Support Assist in diagnosing mechanical and electrical faults. Prepare shipping paperwork and route cards where required. Continuous Improvement Help maintain troubleshooting guides and technical documentation. Assist with maintaining the technical knowledge database. Assist with testing systems prior to shipment. Assist with software testing where required (no programming experience necessary). Customer Care Follow up customers after service work has been completed. Qualifications & Experience Engineering or Scientific background. desirable) Good mechanical aptitude. Experience in a customer support or service environment. Basic electrical fault-finding skills. Good computer literacy. For further details, please contact Kieren Provis - 01453 829776 or email your cv Omega Resource Group are an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. We are always seeking Engineering Staff, Senior Managers, Skilled and Semi-Skilled Machinists, Mechanical Fitters, Electrical Fitters, Quality Engineers, Materials Science Engineers, Maintenance Engineers, Electronics Engineers, Test Technicians, Technical Authors and Laboratory Technicians to name but a few.
SQL Server Engineer/ Support Engineer in Oxford employer: Omega Resource Group
As a global leader in the automation and packing industry, our company offers an exceptional work environment for the Field Service Director role, characterised by a commitment to operational excellence and employee development. With competitive compensation, including a generous bonus structure and comprehensive benefits like private health cover and a double matched pension scheme, we prioritise the well-being and growth of our team members. Our collaborative culture fosters strong relationships and encourages continuous improvement, making this an ideal place for professionals seeking meaningful and rewarding careers in a dynamic sector.
