At a Glance
- Tasks: Lead the UK Field Service operation and ensure top-notch service delivery.
- Company: Global leader in automation and packing solutions.
- Benefits: Competitive salary, bonus potential, company car, and private health cover.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Drive operational excellence and make a real impact in a dynamic industry.
- Qualifications: Significant leadership experience in Field Service or Engineering Operations required.
The predicted salary is between 60750 - 74250 £ per year.
Field Service Director UK £95K - £105K (DOE) Permanent My client is a global leader within the automation and packing industry who offer end to end manufacturing solutions to their clients.
They are now on the lookout for an experienced Field Service Director to join their team.
You will be responsible for the strategic leadership, operational performance, and continuous development of the Field Service organisation.
Leading all field-based service activities, ensuring the safe, efficient, and consistent delivery of installations, commissioning, maintenance, breakdown support, and technical service activities across the UK.
The position provides leadership to field service management and engineering teams, driving operational excellence, workforce capability, resource planning, service quality, customer satisfaction, and continuous improvement.
Acting as the senior operational authority for Field Key Responsibilities – Field Service Director Lead the UK Field Service operation, ensuring efficient delivery of installations, commissioning, maintenance, and breakdown support.
Develop and implement operational strategies to achieve business and service objectives.
Manage workforce planning, resource allocation, and engineering capacity to meet customer demand.
Drive service performance through KPI management, continuous improvement, and operational excellence initiatives.
Act as the senior technical authority, supporting the resolution of complex technical issues and escalations.
Lead, coach, and develop Field Service managers and engineers, promoting a high-performance culture.
Ensure the delivery of exceptional customer service and effective resolution of major customer concerns.
Maintain compliance with all health & safety, quality, environmental, and regulatory requirements.
Build strong relationships with key customers, internal stakeholders, OEM partners, and global technical teams.
Support succession planning, training, and competency development across the Field Service organisation.
- Qualifications & Experience – Field Service Director Significant leadership experience within Field Service, Engineering Operations, or Technical Services.
Degree qualified in Engineering or a related discipline.
Experience within capital equipment, automation, packaging, or food manufacturing industries.
Proven experience leading and developing geographically dispersed engineering teams.
Strong background in installation, commissioning, maintenance, and technical support activities.
Demonstrated success in improving operational performance and service delivery.
Experience managing complex technical issues, customer escalations, and critical service incidents.
Strong organisational, planning, and resource management skills.
Excellent stakeholder management, communication, and leadership capabilities.
Experience working within SAP and ISO-compliant environments.
Commitment to health & safety, quality, and continuous improvement.
Full UK driving licence and willingness to travel nationally and internationally as required.
On Offer – Field Service Director £95K - £105K (DOE) Potential to earn up to 40% bonus Company car Fuel Card BUPA Private health cover Double matched pension of up to 16% employer contribution (If you pay in 8%, they will pay in 16%, making total contribution 24%) 25 days annual leave +
Field Service Director in London employer: Omega Resource Group
As a global leader in the automation and packing industry, our company offers an exceptional work environment for the Field Service Director role, characterised by a commitment to operational excellence and employee development. With competitive compensation, including a generous bonus structure and comprehensive benefits like private health cover and a double matched pension scheme, we prioritise the well-being and growth of our team members. Our collaborative culture fosters strong relationships and encourages continuous improvement, making this an ideal place for professionals seeking meaningful and rewarding careers in a dynamic sector.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Director in London
✨Get Involved in Local Automation Meetups
We can’t stress this enough – getting your face out there in the automation and control systems community can really set you apart. Look for local meetups or workshops where you can chat with industry professionals, learn about what’s trending, and even discover hidden job gems. Who knows, you might meet someone from a company like Omega Resource Group!
✨Show Off Your Projects
Make sure you have a portfolio of your work ready to roll. Whether it’s academic projects, internships or personal experiments, showcase how you’ve tackled automation challenges. When you apply for the Field Service Director position at Omega Resource Group, linking your portfolio gives your application that extra oomph and demonstrates your practical knowledge.
✨Leverage Your Uni Career Services
If you’re fresh out of uni, don’t forget about your career services! Many universities have established connections with companies in the automation field. They may know when Omega Resource Group is looking for fresh talent or even have internships that lead to full-time positions. So, hit them up!
✨Keep an Eye on Industry Certifications
While hunting for roles, consider getting certified in relevant automation technologies. It shows dedication and gives you a leg up in the job market. Plus, many organisations offer job boards or networking events to certified professionals. This might just lead you to that coveted Field Service Director role at Omega Resource Group!
We think you need these skills to ace Field Service Director in London
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for an automation-control-systems role, it’s crucial to highlight your technical skills. Whether it's your proficiency in programming languages like Python or understanding control systems, make sure your CV showcases these prominently. Don't forget to mention any specific software or tools you're experienced with – that’s music to the ears of hiring managers!
Tailor Your Projects to Automation:If you've worked on any relevant projects, especially those involving automation or control systems, make them stand out in your CV. Use a dedicated section to highlight these projects, explaining your role and the impact of your contributions. This could be the difference between getting noticed and getting overlooked!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine, so tell us why you’re passionate about automation-control-systems! Discuss specific experiences that sparked your interest in this field. Maybe it's a university project or a previous job that truly got you hooked. We love seeing that spark! Make sure to reference how you can contribute to Omega Resource Group and its goals.
Quantify Your Achievements:In the world of automation, results matter. When listing your experiences, quantify your achievements wherever possible. Did you improve system efficiency by a percentage? Did you reduce downtime? Putting numbers to your successes not only demonstrates your impact but also lets us see the tangible outcomes of your efforts. It makes your application pop!
How to prepare for a job interview at Omega Resource Group
✨Master Your Technical Knowledge
In the automation control systems field, you need to brush up on your technical know-how. Be prepared to talk about specific control systems you’ve worked with, such as PLCs or SCADA systems, and expect technical questions or even hands-on problem-solving scenarios during the interview.
✨Showcase Your Projects
Whether it's freelance projects or your academic work, come ready to showcase your portfolio of automation projects. Bring along any diagrams, code samples, or automation solutions you’ve implemented—these can really set you apart and demonstrate your applied skills to Omega Resource Group.
✨Understand Industry Trends
Stay updated on the latest trends in automation technologies and methodologies, like Industry 4.0 or IIoT. We'll want to discuss how these concepts may affect the role and future projects at Omega Resource Group, so showing that you're knowledgeable about current and emerging technologies can give you an edge.
✨Commit to Continuous Learning
As this is a full-time role, it's essential to express your eagerness for continuous improvement and learning. Share how you plan to enhance your skills and keep pace with the evolution of automation in the workforce – companies love candidates who are committed to growth and adaptability.
