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- Tasks: Manage and optimise e-commerce sales platforms while driving online revenue.
- Company: Respected engineering organisation in Cirencester with a focus on digital sales.
- Benefits: Hybrid working, competitive salary, generous holiday, and healthcare included.
- Why this job: Blend operational management with commercial strategy to enhance customer experience.
- Qualifications: Degree in Business or related field and 3 years of e-commerce experience.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
The predicted salary is between 32000 - 36000 £ per year.
Location: Cirencester
Salary: £32,000 to £36,000 (£40,000 to £45,000 OTE)
Contract: Permanent
Role Overview – E-Commerce Account Manager
Are you an e-commerce-driven sales professional who thrives in a fast-paced, customer-focused environment? Our client, a respected engineering organisation in Cirencester, is seeking an E-Commerce Account Manager to take ownership of their digital sales channels, marketplace accounts, and customer portal. This is an exciting opportunity for someone who enjoys blending operational e-commerce management with commercial strategy—driving online revenue, enhancing customer experience, and supporting the wider sales and marketing function.
Key Responsibilities – E-Commerce Account Manager
- Manage and optimise all e-commerce sales platforms, including the company's website, online portal, and any third-party marketplace accounts.
- Oversee all online order processing activities: customer registrations, payments, technical issues, and general queries.
- Ensure smooth fulfilment operations, coordinating with internal teams to deliver a seamless end-to-end customer journey.
- Implement and align online trading campaigns with wider sales and marketing strategies to maximise digital revenue.
- Monitor site performance and marketplace metrics, analysing trading behaviour and recommending improvements to drive sales and conversions.
- Maintain accurate CRM data while managing inbound leads from online channels—qualifying, tracking, and nurturing prospects.
- Conduct introductory and follow-up calls to move opportunities through the digital sales funnel.
- Collaborate with the global e-commerce team and internal stakeholders to share insights and best practice.
- Produce regular performance reports on online sales, conversion rates, traffic, leads and ROI.
- Ensure product listings, categories, descriptions, pricing and digital content remain accurate and up to date across all platforms.
- Keep up-to-date with e-commerce trends, tools and technologies to continually refine processes and improve user experience.
Key Experience & Qualifications – E-Commerce Account Manager
- Degree in Business, Marketing, E-Commerce or a related field.
- Minimum 3 years' experience in e-commerce account management, online sales, marketplace management or digital trading.
- Strong CRM experience plus confidence working with analytics tools such as Google Analytics.
- Excellent organisational skills with the ability to multitask effectively.
- Analytical mindset with the ability to interpret trading data and identify actionable improvements.
- Detail-oriented, proactive, and committed to delivering an exceptional customer experience.
- Comfortable in a fast-paced environment and adaptable to changing commercial priorities.
- Ideal for someone who blends technical confidence with strong commercial awareness.
Benefits – E-Commerce Account Manager
- Hybrid working: 3 days in the office, 2 days from home (Wednesday office attendance required).
- Pension: 4% employee / 8% employer contribution.
- 25 days holiday + bank holidays.
- Death in Service: 4× salary.
- Healthcare included.
For more information on this role, please contact Ben Dawson on 01453 829522 or send a copy of your CV to.
E-Commerce Account Manager in Gloucester employer: Omega Resource Group
Contact Detail:
Omega Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Account Manager in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the e-commerce space and let them know you're on the hunt for an E-Commerce Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your e-commerce experience. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to e-commerce account management. Think about how you've driven online revenue in the past and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of landing that dream job. Plus, it shows you're serious about joining the team!
We think you need these skills to ace E-Commerce Account Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the E-Commerce Account Manager role. Highlight your experience in e-commerce management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about e-commerce and how your background makes you the perfect fit for this role. We love seeing enthusiasm and personality!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've driven online revenue or improved customer experiences in previous roles. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Omega Resource Group
✨Know Your E-Commerce Stuff
Make sure you brush up on the latest e-commerce trends and tools. Familiarise yourself with platforms like Google Analytics, as you'll need to demonstrate your analytical skills during the interview. Being able to discuss how you've used data to drive sales will definitely impress.
✨Showcase Your Customer Focus
Since this role is all about enhancing customer experience, be ready to share specific examples of how you've improved customer journeys in past roles. Think about times when you resolved issues or optimised processes that led to happier customers.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing online order processing or coordinating with internal teams. Practise your responses to these scenarios so you can show off your problem-solving skills and operational know-how.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be prepared to talk about how you've worked with others in the past. Highlight any experiences where you shared insights or best practices with colleagues, especially in a global context, to show you're a team player.
