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- Tasks: Manage online sales platforms and optimise customer experience in a fast-paced environment.
- Company: Respected engineering organisation in Cirencester with a focus on digital innovation.
- Benefits: Hybrid working, competitive salary, generous holiday, and healthcare included.
- Why this job: Blend e-commerce operations with strategic sales development to drive growth and impact.
- Qualifications: Degree in Business or related field and 3 years' experience in e-commerce or digital marketing.
- Other info: Join a dynamic team with opportunities for professional growth and development.
The predicted salary is between 32000 - 36000 £ per year.
Location: Cirencester
Salary: £32,000 To £36,000 (£40,000 to £45,000 OTE)
Contract: Permanent
Role Overview – Digital Account Manager
Are you a digitally minded sales professional who thrives in a fast-paced, customer-focused environment? Our client, a respected engineering organisation in Cirencester, is seeking an Account Manager to take ownership of their online sales channels, customer portal and lead generation processes. This role is ideal for someone who enjoys blending e-commerce operations with strategic digital sales development—driving growth, improving user experience, and supporting a high-performing sales team.
Key Responsibilities – Digital Account Manager
- Manage and optimise all online sales platforms, including the customer portal and company website.
- Ensure smooth e-commerce operations: registrations, payments, password resets, and general customer queries.
- Coordinate order fulfilment, after-sales support, and customer service for a seamless experience.
- Align online campaigns with marketing and sales objectives to grow digital revenue.
- Monitor metrics, analyse customer behaviour, and identify opportunities for sales and process improvements.
- Maintain accurate CRM data and manage inbound leads—qualifying, tracking, and nurturing prospects.
- Conduct introductory and follow-up calls to progress leads through the sales pipeline.
- Liaise with the global e-commerce team and share best practices across the business.
- Report regularly on e-commerce and lead-generation performance, including sales, conversions, and ROI.
- Keep product listings, pricing, and online content accurate and up to date.
- Stay current with digital trends, tools, and technologies to continually enhance processes and user experience.
Key Experience & Qualifications – Digital Account Manager
- Degree in Business, Marketing, E-Commerce, or a related field.
- Minimum 3 years' experience in e-commerce operations, digital marketing, online sales or lead management.
- Strong CRM experience and confidence using analytics tools such as Google Analytics.
- Excellent organisational, multitasking and communication skills.
- Analytical mindset with the ability to translate data into actionable improvements.
- Detail-oriented, proactive and highly customer-focused.
- Comfortable working in a fast-paced environment and adaptable to changing priorities.
- Ideal for someone who blends technical confidence with commercial awareness.
Benefits – Digital Account Manager
- Hybrid working: 3 days in the office, 2 days from home (Wednesday office attendance required).
- Pension: 4% employee / 8% employer contribution.
- 25 days holiday + bank holidays.
- Death in Service: 4× salary.
- Healthcare included.
Account Manager in Gloucester employer: Omega Resource Group
Contact Detail:
Omega Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Gloucester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews like a pro! Research the company, understand their products, and be ready to discuss how your skills can help them grow their online sales. We want you to shine and show them why you're the perfect fit!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’ve got loads of resources to help you along the way!
We think you need these skills to ace Account Manager in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Digital Account Manager role. Highlight your experience in e-commerce operations and digital marketing, and don’t forget to showcase any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for digital sales and how your skills can help drive growth and improve user experience.
Showcase Your Analytical Skills: Since the role involves monitoring metrics and analysing customer behaviour, make sure to highlight your analytical mindset. Share examples of how you've used data to make actionable improvements in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Omega Resource Group
✨Know Your Digital Stuff
Make sure you brush up on the latest digital trends and tools relevant to e-commerce. Familiarise yourself with analytics platforms like Google Analytics, as you'll want to impress them with your knowledge of how to interpret data and drive sales.
✨Showcase Your Customer Focus
Prepare examples that highlight your customer service skills. Think about times you've resolved issues or improved user experience. This role is all about ensuring a seamless customer journey, so be ready to discuss how you've done this in the past.
✨Be Ready to Talk Metrics
Since the job involves monitoring metrics and analysing customer behaviour, come prepared with insights from your previous roles. Be ready to discuss specific KPIs you've tracked and how you've used that data to make improvements.
✨Demonstrate Your Organisational Skills
This position requires excellent multitasking abilities. Prepare to share how you manage multiple projects or tasks simultaneously. Use real-life examples to illustrate your organisational prowess and adaptability in fast-paced environments.
