At a Glance
- Tasks: Manage vehicle downtime and ensure fleets are on the road efficiently.
- Company: Join a top UK fleet management company known for excellent customer service.
- Benefits: Enjoy competitive salary, bonuses, generous holiday, and health perks.
- Other info: Dynamic work environment with great career growth and support.
- Why this job: Make a real difference in keeping vehicles operational and customers happy.
- Qualifications: Knowledge of vehicles and experience in a similar role preferred.
The predicted salary is between 28000 - 28000 £ per year.
Our client is one of the UK's most respected fleet management companies who have won numerous awards in recent years for customer service. They are seeking to add to their team with a Downtime Controller ensuring their customer fleets are on the road as much as possible.
Key Responsibilities – Downtime Controller
- Responsibility for Vehicle off road (VOR) follow up progression and updates.
- Manage in flight repair jobs within the masterserve and dealership networks.
- Take opportunities to reduce the time a vehicle or asset is ‘off road' through appropriate challenge to vendor and considering alternate options.
- Review and pursue alternative repair methods such as alternative parts supply.
- Identify trends and escalate network performance concerns to Vendor Management.
- Liaise with manufacturers on repairs where technical assistance is needed.
- Raise and manage manufacturer cases for back-order parts.
- Raise and manage manufacturer loss of use claims / replacement vehicle requests.
- Proactively chase customers when awaiting authority.
- Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
- Process rental off hires when a VOR event closes.
- Follow up events after a no fixable roadside event.
- Take incoming calls relating to VOR from customers, suppliers and manufacturers.
- Hold customer VOR calls where applicable.
- Communicate VOR updates to stakeholders and the business.
- Escalate concerns to technical colleagues / team leader where appropriate.
- Perform all other duties and special projects as assigned.
Qualifications & Experience – Downtime Controller
- General knowledge of vehicles and equipment.
- Knowledge of vehicle/engine repair, diagnostic processes and garage operating procedures advantageous.
- Vehicle Manufacturer Training – parts, repairs or service.
- Experience of working within a similar role.
- Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations.
- Experience in the motor industry, knowledge of vehicle/engine repairs is desirable, but not essential.
Benefits – Downtime Controller
- Death in Service – 4 x salary.
- Company Bonus.
- 25 days annual holiday entitlement + Birthday + Bank Holidays.
- On-site Parking.
- Employee Assistance Programme.
- Discounted gym memberships.
- Access to flu vaccinations.
- Mental Health First Aiders / Mental Health Employee Champions.
- Free eye examinations.
- Salary Exchange - Holiday purchase scheme (up to 3 days).
- Salary Exchange - Car Scheme.
- Private Health cover for employees >10 years' service.
- Health Cash Plan (Medicash).
- Employee Referral Scheme (£1,000 on successful recruitment).
- Permanent Health Insurance.
- Company sick pay.
- Free Breakdown cover (eligible employees – service related).
- Pension matched up to 5%.
For more information on this role, please contact Andrew Haddon or send a copy of your CV to Omega Resource Group.
Downtime Controller in Glasgow employer: Omega Resource Group
Join one of the UK's most respected fleet management companies, where your role as a Downtime Controller will be pivotal in ensuring customer fleets remain operational. With a strong emphasis on employee well-being, our hybrid work model post-probation, generous benefits including a company bonus, and a supportive work culture that prioritises professional growth, you will find a rewarding environment to thrive in Chippenham.
StudySmarter Expert Advice🤫
We think this is how you could land Downtime Controller in Glasgow
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Omega Resource Group and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Omega Resource Group!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Omega Resource Group keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Downtime Controller in Glasgow
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Omega Resource Group:This is your chance to really connect with the team at Omega Resource Group. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Omega Resource Group
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Omega Resource Group.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Omega Resource Group that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Omega Resource Group. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
