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- Tasks: Manage vehicle downtime and ensure fleets stay on the road.
- Company: Join a top UK fleet management company known for exceptional customer service.
- Benefits: Enjoy hybrid work options after probation and competitive salary.
- Why this job: Be part of a dynamic team making a real impact in fleet management.
- Qualifications: No specific experience required; just a passion for problem-solving and teamwork.
- Other info: Opportunity to work with leading manufacturers and enhance your skills.
The predicted salary is between 24000 - 36000 £ per year.
Downtime Controller Birmingham (Hybrid after probation) £30,000 Our client are one of the UK’s most respected Fleet management companies who have won numerous awards in recent years for the customer service. They are seeking to add to their team with a Downtime controller ensuring their customer fleets are on the road as much as possible Key Responsibilities – Downtime Controller Responsibility for Vehicle off road (VOR) follow up progression and updates. Responsibility for Progress follow up progression and updates. Manage in flight repair jobs within the masterserve and dealership networks. Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering alternate options Review and pursue alternative repair methods such as alternative parts supply Identify trends and escalate network performance concerns to Vendor Management Liaise with manufacturers on repairs where technical assistance is needed. Raise and manage manufacturer cases for back-order parts. Raise and manage manufacturer loss of use claims / replacement vehicle requests Proactively chase customers when awaiting authority. Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair. Process rental off hires when a VOR event closes. Follow up events after a no fixable roadside event. Take incoming calls relating to VOR from customers, suppliers …
Downtime Controller employer: Omega Resource Group
Contact Detail:
Omega Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Downtime Controller
✨Tip Number 1
Familiarize yourself with the fleet management industry and the specific challenges related to vehicle downtime. Understanding the key performance indicators and metrics used in this field will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with professionals in the fleet management sector, especially those who have experience as Downtime Controllers. Engaging in conversations can provide you with insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed downtime or improved operational efficiency in previous roles. Highlighting your problem-solving skills and ability to work under pressure will set you apart.
✨Tip Number 4
Stay updated on the latest technologies and tools used in fleet management. Being knowledgeable about software solutions that assist in tracking vehicle status and repairs can give you an edge in the hiring process.
We think you need these skills to ace Downtime Controller
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Downtime Controller position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in fleet management, vehicle repairs, or customer service. Use specific examples that demonstrate your ability to manage downtime effectively.
Showcase Problem-Solving Skills: Since the role involves reducing vehicle downtime, provide examples of how you've successfully solved similar issues in the past. This could include managing repair processes or liaising with vendors.
Craft a Strong Cover Letter: Write a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role and the company. Mention why you want to work for this particular fleet management company.
How to prepare for a job interview at Omega Resource Group
✨Understand the Role
Make sure you have a clear understanding of the Downtime Controller responsibilities. Familiarize yourself with terms like Vehicle Off Road (VOR) and in-flight repair jobs, as these will likely come up during the interview.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully reduced downtime or managed repairs efficiently. Highlight your ability to challenge vendors and consider alternative options.
✨Demonstrate Communication Skills
Since the role involves liaising with manufacturers and customers, practice articulating your thoughts clearly. Be ready to explain how you would handle incoming calls and manage customer expectations.
✨Research the Company
Learn about the company's reputation in fleet management and their approach to customer service. This knowledge will help you align your answers with their values and show your genuine interest in the position.
