At a Glance
- Tasks: Manage customer orders, process invoices, and coordinate shipments in a dynamic environment.
- Company: Join a world leader in advanced technical solutions for the Energy sector.
- Benefits: Earn £13.00 to £16.00/hr plus overtime, with opportunities for personal development.
- Other info: Enjoy a modern workplace with continuous investment in technology and career growth.
- Why this job: Be part of a team that values innovation and teamwork while delivering high-quality products.
- Qualifications: Experience in customer service or administration, proficient in Microsoft Office and SAP.
Job Type: Contract, Onsite
Duration: 6 to 12 Months
Hours: 37.5hrs/wk, 7.30am – 15.30am
Industry: Advanced Manufacturing
Location: Stonehouse, Gloucestershire
Salary/Rate Expectations: £13.00 to £16.00/hr + Overtime
My client is a world leader in the provision of highly advanced technical solutions to Energy sectors. They are currently looking for a Customer Service Specialist to join their team based at their modern fit for purpose facility. Candidates will have the opportunity to work in an environment where investment is continuous and substantial, technology is leading edge, teamwork is at the forefront of all they do, and personal development is encouraged at every stage. This is a fantastic opportunity to join a company that prides itself on delivering high quality superior products to their sector.
The Customer Service Specialist shall support outbound logistics and invoicing processes. The role is responsible for managing customer orders from processing through to shipment, ensuring accuracy and compliance at every stage.
Duties:
- Process invoices for international customers
- Coordinate orders and shipments between Manufacturing and customers, including export control checks.
- Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customers.
- Perform administrative functions supporting customer service functions and sales order entries.
- Maintain record of asset delivery progress and invoicing.
- Process customer orders and generate accurate invoices
- Coordinate outbound shipments and book freight with carriers
- Work closely with the warehouse to prioritize and schedule orders
- Ensure export documentation and classifications are correct
- Manage shipment tracking and maintain related records
- Handle customer queries, credits, returns, and claims
- Support administrative tasks, including obtaining export certificates
Skills/Experience:
- Previous experience in a customer service or administrative role
- Proficient in Microsoft Office
- SAP experience
Candidates who are currently a Logistics Administrator, Supply Chain Administrator, Customer Service Administrator, Import and Export Administrator, Shipping Administrator and Stores Administrator could be suitable for this position.
Customer Service Specialist employer: Omega Resource Group
Join a world leader in advanced manufacturing, where you will thrive in a modern facility that prioritises teamwork and continuous investment in technology. As a Customer Service Specialist, you will benefit from a supportive work culture that encourages personal development and offers competitive pay, including overtime opportunities, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and invoicing. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've handled customer queries or managed orders in previous roles. This will demonstrate your experience and make you memorable to interviewers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won't find anywhere else.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and administration. We want to see how your skills match the role of Customer Service Specialist, so don’t be shy about showcasing your invoicing and shipping expertise!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Tech Skills:Since proficiency in Microsoft Office and SAP is key for this role, make sure to mention any relevant experience you have with these tools. We’re looking for someone who can hit the ground running, so highlight your tech-savviness!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find more info about us and other opportunities there!
How to prepare for a job interview at Omega Resource Group
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in invoicing and shipping. Brush up on your knowledge of export documentation and logistics processes, as these will likely come up during the interview.
✨Showcase Your Experience
Prepare to discuss your previous roles in customer service or administration. Highlight specific examples where you've successfully managed orders, handled customer queries, or worked with systems like SAP. This will demonstrate your capability for the role.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, such as handling a difficult customer or managing a shipment delay. Think through your responses ahead of time, focusing on how you would ensure accuracy and compliance while maintaining excellent customer service.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or how they measure success in the customer service department. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
