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- Tasks: Help customers with service, maintenance, and repairs for their company vehicles.
- Company: Join a leading fleet management company known for its growth and innovation.
- Benefits: Enjoy hybrid working options and a competitive salary that increases after probation.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: No specific experience required; just bring your passion for helping others!
- Other info: This is a fantastic opportunity to kickstart your career in customer service.
The predicted salary is between 20000 - 30000 £ per year.
Customer Service Advisor Chippenham £25,000 (Rising after Probation) Hybrid Working Our client are a market leading fleet management company, due to continued growth they are seeking a Customer Service Advisor to join their office in Chippenham. Key Responsibilities – Customer Service Advisor Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehicles Receive calls from customers who have broken down Organise and book service, maintenance and repairs with the appropriate suppliers Ensure that recovery vehicles are organised promptly Organise courtesy vehicles or make first arrangement for rental vehicles Schedule other ancillary services as required Keep customers and other interested parties informed of progress Ad hoc tasks as required by the business Qualifications & Experience – Customer Service Advisor Experience in a customer service related role is essential Must be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly. Able to use Microsoft Word, Excel and Outlook to an intermediate level Benefits – Customer Service Advisor Death in Service – 4 x salary Company Bonus 25 days annual holiday entitlement + Birthday + Bank Holidays Health Insurance On-site Parking Employee Assistance Programme Discounted gym memberships Access to flu vaccinations Mental Health First Aiders / Mental Health Employee Champions Free eye examinations Salary Exchange – Holiday purchase scheme (up to 3 days) Salary Exchange – Car Scheme Private Health cover for employees >10 years’ service Health Cash Plan (Medicash) Employee Referral Scheme (£1,000 on successful recruitment) Permanent Health Insurance Company sick pay Free Breakdown cover (eligible employees – service related) Pension matched up to 5%. For more information on this role, please contact Andrew Haddon on (phone number removed) or send a copy of your CV to (url removed) Omega Resource Group is acting as an Employment Agency in relation to this vacancy. Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors. For details of other opportunities available within your chosen field please visit our website (url removed) Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors
Customer Service Advisor employer: Omega Resource Group
Contact Detail:
Omega Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the fleet management industry. Understanding the basics of vehicle maintenance and service processes can give you an edge during the interview.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll be interacting with customers regularly, so being able to convey information clearly and effectively is crucial.
✨Tip Number 3
Research the company culture of our client. Knowing their values and mission can help you align your answers during the interview and show that you're a good fit for the team.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your problem-solving skills and ability to handle customer inquiries. This will help you stand out as a candidate who can excel in this role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Mention specific examples where you successfully handled customer inquiries or resolved issues.
Showcase Communication Skills: Since the role involves taking incoming calls, highlight your communication skills. Provide examples of how you've effectively communicated with customers in past roles.
Express Enthusiasm for the Company: Research the fleet management company and express your enthusiasm for their services and values in your cover letter. This shows that you are genuinely interested in the position and the company.
How to prepare for a job interview at Omega Resource Group
✨Know the Company
Before your interview, take some time to research the fleet management company. Understand their services, values, and recent developments. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios. Be ready to discuss how you would handle difficult customers or resolve conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. Practice speaking clearly and confidently. During the interview, demonstrate active listening by responding thoughtfully to the interviewer's questions.
✨Highlight Your Problem-Solving Abilities
Customer service often involves troubleshooting issues. Prepare examples of past experiences where you successfully resolved a problem for a customer. This will illustrate your ability to think on your feet and provide excellent service.
