At a Glance
- Tasks: Manage vehicle downtime and ensure fleets are on the road efficiently.
- Company: Join a top UK fleet management company known for excellent customer service.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, and health perks.
- Other info: Hybrid working after probation with great career growth opportunities.
- Why this job: Make a real impact in keeping vehicles operational and enhancing customer satisfaction.
- Qualifications: Knowledge of vehicles and experience in a fast-paced environment preferred.
The predicted salary is between 28000 - 28000 £ per year.
Ensure that your CV is up to date, and that you have read the job specs first.
Chippenham (Hybrid after probation) £28,000 + Bonus
Our client are one of the UK's most respected Fleet management companies who have won numerous awards in recent years for customer service. They are seeking to add to their team with a Downtime Controller ensuring their customer fleets are on the road as much as possible.
Key Responsibilities – Downtime Controller- Responsibility for Vehicle off road (VOR) follow up progression and updates.
- Responsibility for Progress follow up progression and updates.
- Manage in flight repair jobs within the masterserve and dealership networks.
- Take opportunities to reduce the time a vehicle or asset is ‘off road' through appropriate challenge to vendor and considering alternate options.
- Review and pursue alternative repair methods such as alternative parts supply.
- Identify trends and escalate network performance concerns to Vendor Management.
- Liaise with manufacturers on repairs where technical assistance is needed.
- Raise and manage manufacturer cases for back-order parts.
- Raise and manage manufacturer loss of use claims / replacement vehicle requests.
- Proactively chase customers when awaiting authority.
- Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
- Process rental off hires when a VOR event closes.
- Follow up events after a no fixable roadside event.
- Take incoming calls relating to VOR from customers, suppliers and manufacturers.
- Hold customer VOR calls where applicable.
- Communicate VOR updates to stakeholders and the business.
- Escalate concerns to technical colleagues / team leader where appropriate.
- Perform all other duties and special projects as assigned.
- General knowledge of vehicles and equipment, Knowledge of vehicle/engine repair, diagnostic processes and garage operating procedures advantageous.
- Vehicle Manufacturer Training – parts, repairs or service.
- Experience of working within a similar role.
- Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations.
- Experience in the motor industry, knowledge of vehicle/engine repairs is desirable, but not essential.
- Death in Service – 4 x salary.
- Company Bonus.
- 25 days annual holiday entitlement + Birthday + Bank Holidays.
- On-site Parking.
- Employee Assistance Programme.
- Discounted gym memberships.
- Access to flu vaccinations.
- Mental Health First Aiders / Mental Health Employee Champions.
- Free eye examinations.
- Salary Exchange - Holiday purchase scheme (up to 3 days).
- Salary Exchange - Car Scheme.
- Private Health cover for employees >10 years' service.
- Health Cash Plan (Medicash).
- Employee Referral Scheme (£1,000 on successful recruitment).
- Permanent Health Insurance.
- Company sick pay.
- Free Breakdown cover (eligible employees – service related).
- Pension matched up to 5%.
For more information on this role, please contact Andrew Haddon or send a copy of your CV.
Downtime Controller in Corsham employer: Omega Resource Group
Join one of the UK's most respected fleet management companies, where you will thrive in a supportive and dynamic work environment. With a strong focus on employee well-being, we offer an array of benefits including a generous holiday entitlement, private health cover, and opportunities for professional growth. Our hybrid working model post-probation allows for a balanced work-life integration, making Chippenham an ideal location for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Downtime Controller in Corsham
✨Tip Number 1
Get to know the company inside out! Research their values, recent achievements, and how they handle downtime management. This will help you tailor your conversation and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to vehicle management and customer service. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Downtime Controller in Corsham
Some tips for your application 🫡
Keep Your CV Fresh:Make sure your CV is up to date and tailored for the Downtime Controller role. Highlight any relevant experience in vehicle management or repair processes, as this will catch our eye!
Read the Job Specs Carefully:Before applying, take a good look at the job description. Understanding the key responsibilities and qualifications will help you align your application with what we're looking for.
Show Off Your Skills:In your application, don’t just list your previous jobs. Instead, showcase specific skills and experiences that relate to managing downtime and vehicle repairs. We love seeing how you can contribute to keeping our fleets on the road!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Omega Resource Group
✨Know Your Stuff
Make sure you brush up on your knowledge of vehicle repairs and diagnostics. Familiarise yourself with common issues that lead to vehicles being off the road, as well as alternative repair methods. This will show your potential employer that you're not just interested in the role, but that you also understand the industry.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a difficult customer or a tight deadline. Think of examples from your past experience where you've successfully managed similar challenges. This will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Your Communication Skills
As a Downtime Controller, you'll need to liaise with various stakeholders. Be ready to discuss how you would communicate updates to customers and team members. Practise articulating your thoughts clearly and concisely, as this will be crucial in your role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to downtime management or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
