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- Tasks: Be the go-to person for customers, resolving queries and keeping everything organised.
- Company: Join a prestigious client in Cirencester with a supportive team.
- Benefits: Enjoy a competitive salary, enhanced pension, bonus scheme, and private health cover.
- Why this job: Make a real difference by helping customers and developing your skills in a dynamic environment.
- Qualifications: Experience in customer service, strong communication, and organisational skills required.
- Other info: Perfect for those looking to grow in a fast-paced office setting.
The predicted salary is between 20400 - 30600 £ per year.
Customer Service Administrator required by prestigious client, based near Cirencester. The successful Customer Service Administrator will act as the main point of contact for customers, resolving queries whilst maintaining compliance at all times.
Main Duties:
- Answering telephone calls, resolving queries and maintaining accurate records.
- Processing requests for changes to policies.
- Liaising with financial advisers and giving progress updates on applications.
- Making referrals to other areas of the business when required.
- Issuing company literature to customers.
- Maintaining accurate records.
- Assisting with other administration tasks as required.
The successful candidate will be able to demonstrate the following:
- A background within a similar role, ideally gained within an office based environment.
- A confident communication style, able to relate to people at all levels.
- The ability to thrive in a fast-paced environment.
- Highly organised, able to prioritise own workload.
- The ability to maintain client confidentiality.
- Strong administration and customer care skills.
- Fully competent with Microsoft Office.
What we are able to offer:
- Enhanced Pension
- Bonus Scheme
- Private Health Cover
If you are already a Customer Support Administrator, Customer Care Administrator, Client Services Administrator you may also be suitable for this role.
Customer Service Administrator in Cirencester employer: Omega Resource Group
Contact Detail:
Omega Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Cirencester
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to see if they’re the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Cirencester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and administration. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Administrator role. Keep it friendly and professional, and let us know what excites you about working with us.
Show Off Your Communication Skills: Since this role involves liaising with customers and financial advisers, make sure your application reflects your confident communication style. We love candidates who can relate to people at all levels!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Omega Resource Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Administrator inside out. Familiarise yourself with common customer queries and how to resolve them. This will help you demonstrate your knowledge and confidence during the interview.
✨Showcase Your Communication Skills
Since this role requires a confident communication style, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations.
✨Demonstrate Organisation
Being highly organised is key for this position. During the interview, share specific strategies you use to manage your workload and prioritise tasks. This could include tools or methods that help you stay on top of your responsibilities.
✨Emphasise Confidentiality
Client confidentiality is crucial in this role. Be prepared to discuss how you’ve handled sensitive information in previous jobs. Highlight your understanding of the importance of maintaining privacy and compliance in customer service.
