At a Glance
- Tasks: Manage vehicle downtime and ensure fleets stay on the road efficiently.
- Company: Join a top UK fleet management company known for excellent customer service.
- Benefits: Enjoy competitive salary, bonuses, 25 days holiday, and health perks.
- Other info: Hybrid working after probation with great career growth opportunities.
- Why this job: Make a real difference in fleet management while developing your skills.
- Qualifications: Knowledge of vehicles and experience in a similar role preferred.
The predicted salary is between 28000 - 28000 £ per year.
Our client is one of the UK's most respected fleet management companies who have won numerous awards in recent years for customer service. They are seeking to add to their team with a Downtime Controller ensuring their customer fleets are on the road as much as possible.
Key Responsibilities – Downtime Controller
- Responsibility for Vehicle off road (VOR) follow up progression and updates.
- Responsibility for Progress follow up progression and updates.
- Manage in flight repair jobs within the masterserve and dealership networks.
- Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering alternate options.
- Review and pursue alternative repair methods such as alternative parts supply.
- Identify trends and escalate network performance concerns to Vendor Management.
- Liaise with manufacturers on repairs where technical assistance is needed.
- Raise and manage manufacturer cases for back-order parts.
- Raise and manage manufacturer loss of use claims / replacement vehicle requests.
- Proactively chase customers when awaiting authority.
- Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
- Process rental off hires when a VOR event closes.
- Follow up events after a no fixable roadside event.
- Take incoming calls relating to VOR from customers, suppliers and manufacturers.
- Hold customer VOR calls where applicable.
- Communicate VOR updates to stakeholders and the business.
- Escalate concerns to technical colleagues / team leader where appropriate.
- Perform all other duties and special projects as assigned.
Qualifications & Experience – Downtime Controller
- General knowledge of vehicles and equipment.
- Knowledge of vehicle/engine repair, diagnostic processes and garage operating procedures advantageous.
- Vehicle Manufacturer Training – parts, repairs or service.
- Experience of working within a similar role.
- Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations.
- Experience in the motor industry, knowledge of vehicle/engine repairs is desirable, but not essential.
Benefits – Downtime Controller
- Death in Service – 4 x salary.
- Company Bonus.
- 25 days annual holiday entitlement + Birthday + Bank Holidays.
- On-site Parking.
- Employee Assistance Programme.
- Discounted gym memberships.
- Access to flu vaccinations.
- Mental Health First Aiders / Mental Health Employee Champions.
- Free eye examinations.
- Salary Exchange - Holiday purchase scheme (up to 3 days).
- Salary Exchange - Car Scheme.
- Private Health cover for employees >10 years' service.
- Health Cash Plan (Medicash).
- Employee Referral Scheme (£1,000 on successful recruitment).
- Permanent Health Insurance.
- Company sick pay.
- Free Breakdown cover (eligible employees – service related).
- Pension matched up to 5%.
For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to Omega Resource Group.
Weekend Fleet Controller in Chippenham employer: Omega Resource Group
Join one of the UK's most respected fleet management companies, where your role as a Weekend Fleet Controller will be pivotal in ensuring customer fleets remain operational. With a strong emphasis on employee well-being, our hybrid work model post-probation, generous benefits including 25 days holiday plus your birthday, and a supportive work culture that prioritises mental health, we offer an environment where you can thrive and grow professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Fleet Controller in Chippenham
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Omega Resource Group.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Omega Resource Group. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Weekend Fleet Controller in Chippenham
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Omega Resource Group, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Omega Resource Group and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Omega Resource Group. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Omega Resource Group
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Omega Resource Group.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Omega Resource Group.
