At a Glance
- Tasks: Manage vehicle downtime and ensure customer fleets are always on the road.
- Company: Join a top UK fleet management company known for exceptional customer service.
- Benefits: Enjoy a competitive salary, bonus, 25 days holiday, and health perks.
- Other info: Hybrid working after probation with great career growth opportunities.
- Why this job: Make a real difference in keeping vehicles operational and customers happy.
- Qualifications: Knowledge of vehicles and experience in a similar role is a plus.
The predicted salary is between 28000 - 28000 £ per year.
Downtime Controller Chippenham (Hybrid after probation) £28,000 + Bonus
Our client are one of the UK's most respected Fleet management companies who have won numerous awards in recent years for customer service. They are seeking to add to their team with a Downtime Controller ensuring their customer fleets are on the road as much as possible.
Key Responsibilities – Downtime Controller- Responsibility for Vehicle off road (VOR) follow up progression and updates.
- Responsibility for Progress follow up progression and updates.
- Manage in flight repair jobs within the masterserve and dealership networks.
- Take opportunities to reduce the time a vehicle or asset is ‘off road’ through appropriate challenge to vendor and considering alternate options.
- Review and pursue alternative repair methods such as alternative parts supply.
- Identify trends and escalate network performance concerns to Vendor Management.
- Liaise with manufacturers on repairs where technical assistance is needed.
- Raise and manage manufacturer cases for back-order parts.
- Raise and manage manufacturer loss of use claims / replacement vehicle requests.
- Proactively chase customers when awaiting authority.
- Arrange vehicle movements where the repair network does not have capability or capacity to resolve repair.
- Process rental off hires when a VOR event closes.
- Follow up events after a no fixable roadside event.
- Take incoming calls relating to VOR from customers, suppliers and manufacturers.
- Hold customer VOR calls where applicable.
- Communicate VOR updates to stakeholders and the business.
- Escalate concerns to technical colleagues / team leader where appropriate.
- Perform all other duties and special projects as assigned.
- General knowledge of vehicles and equipment.
- Knowledge of vehicle/engine repair, diagnostic processes and garage operating procedures advantageous.
- Vehicle Manufacturer Training – parts, repairs or service.
- Experience of working within a similar role.
- Experience of working within a pressurised environment, with the ability to remain calm, empathetic and professional in difficult situations.
- Experience in the motor industry, knowledge of vehicle/engine repairs is desirable, but not essential.
- Death in Service – 4 x salary.
- Company Bonus.
- 25 days annual holiday entitlement + Birthday + Bank Holidays.
- On-site Parking.
- Employee Assistance Programme.
- Discounted gym memberships.
- Access to flu vaccinations.
- Mental Health First Aiders / Mental Health Employee Champions.
- Free eye examinations.
- Salary Exchange - Holiday purchase scheme (up to 3 days).
- Salary Exchange - Car Scheme.
- Private Health cover for employees >10 years' service.
- Health Cash Plan (Medicash).
- Employee Referral Scheme (£1,000 on successful recruitment).
- Permanent Health Insurance.
- Company sick pay.
- Free Breakdown cover (eligible employees – service related).
- Pension matched up to 5%.
For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to Omega Resource Group.
Service Controller Customer Service in Chippenham employer: Omega Resource Group
Join one of the UK's most respected fleet management companies, renowned for its exceptional customer service and supportive work culture. With a competitive salary, generous benefits including a company bonus, extensive holiday entitlement, and opportunities for personal growth, this role in Chippenham offers a rewarding environment where your contributions directly impact customer satisfaction and operational efficiency. Embrace a hybrid working model after probation, allowing for a balanced work-life experience while being part of a dedicated team focused on keeping vehicles on the road.
StudySmarter Expert Advice🤫
We think this is how you could land Service Controller Customer Service in Chippenham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Omega Resource Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Omega Resource Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Controller Customer Service in Chippenham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Omega Resource Group:Your cover letter is your chance to shine! Tell us why you want to work at Omega Resource Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Omega Resource Group!
How to prepare for a job interview at Omega Resource Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
