At a Glance
- Tasks: Lead and inspire a team of engineers to deliver top-notch service in manufacturing sectors.
- Company: Dynamic company focused on engineering excellence and customer satisfaction.
- Benefits: Competitive salary, company car, bonus, matched pension, and private medical cover.
- Other info: Remote work with flexibility and opportunities for long-term career growth.
- Why this job: Make a real impact in critical industries while developing your leadership skills.
- Qualifications: Experience in service management and a background in engineering or related fields.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking an experienced Service Manager to lead and develop a team of Field Service Engineers (EC&I) delivering high-quality service support to customers within the paper, metals and concrete manufacturing sectors across the UK.
This is a remote-based leadership role with regular engagement across customer sites and engineering teams. You will be responsible for service performance, people leadership, customer satisfaction and continuous improvement across the service operation.
Key Responsibilities:
- Lead, manage and motivate a team of EC&I Field Service Engineers to deliver safe, efficient and high-quality service support
- Drive service excellence across paper, metals and concrete manufacturing customers throughout the UK
- Own service delivery performance including utilisation, KPIs, response times and contractual commitments
- Recruit, onboard, coach and develop engineers, including performance reviews and skills development
- Act as the senior point of escalation for service issues, complaints and customer challenges
- Build strong, long-term relationships with key customer stakeholders and operations teams
- Collaborate with internal stakeholders across service coordination, spares, technical support and project teams
- Identify opportunities to improve service efficiency, customer satisfaction and commercial performance
- Support service growth by identifying opportunities for additional services and contract expansion
Experience & Qualifications:
- Proven experience in a Service Manager, Service Operations Manager, or similar leadership role
- Background managing field-based EC&I, automation, electrical or control systems engineers
- Experience supporting industrial manufacturing environments such as paper, metals, cement or concrete
- Strong knowledge of service delivery, workforce planning, and performance management
- Customer-focused mindset with experience managing complex service relationships
- Commercial awareness and experience working with service contracts and SLAs
- Willingness to travel across the UK as required
- Degree, HNC/HND, apprenticeship or equivalent experience in Electrical, Control & Instrumentation, Automation or related discipline preferred
Benefits:
- Competitive salary dependent on experience
- Company car
- Performance-related bonus
- Matched pension contributions up to 10%
- Private medical cover
- Remote-based working with flexibility
- Opportunity to lead a highly skilled engineering team within critical industrial sectors
- Long-term career development within a technically advanced service organisation
Locations
Head of Training Services in Cheshire, Warrington employer: Omega Resource Group
At Omega, we pride ourselves on being an exceptional employer, offering a remote-based leadership role that empowers you to lead a skilled team of Field Service Engineers across the UK. With competitive benefits including a company car, performance-related bonuses, and matched pension contributions, we foster a culture of continuous improvement and professional growth, ensuring our employees thrive in a supportive environment while making a meaningful impact in critical industrial sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Training Services in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, and think about how your experience aligns with their needs. Practise common interview questions and have some examples ready to showcase your leadership skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Head of Training Services in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Service Manager (EC&I). Highlight your experience in managing field-based engineers and your knowledge of service delivery in industrial environments. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this leadership role. Share specific examples of how you've driven service excellence and built strong customer relationships in the past.
Showcase Your Leadership Skills:As a Service Manager, people leadership is key. In your application, emphasise your experience in coaching and developing teams. We love to see how you've motivated others and improved performance in previous roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Omega Resource Group
✨Know Your Stuff
Make sure you brush up on your knowledge of EC&I systems and the specific industries mentioned, like paper and metals. Being able to discuss relevant experiences and how they relate to the role will show that you're not just a good fit, but that you understand the challenges and opportunities in these sectors.
✨Showcase Your Leadership Skills
As a Service Manager, you'll be leading a team, so be prepared to share examples of how you've motivated and developed teams in the past. Think about specific situations where you’ve improved performance or resolved conflicts, as this will demonstrate your capability to lead effectively.
✨Customer Focus is Key
This role requires a strong customer-focused mindset. Be ready to discuss how you've built relationships with clients and handled service issues. Highlight any experience you have with managing complex service relationships and how you ensured customer satisfaction.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think through potential challenges you might encounter in this role and how you would address them, especially regarding service delivery and team management.
