At a Glance
- Tasks: Install, investigate, and repair electrical and mechanical faults on-site and remotely.
- Company: Join a leading engineering firm with a focus on innovation and customer service.
- Benefits: Competitive salary, overtime pay, and flexible working hours.
- Other info: Dynamic role with opportunities for growth in various engineering sectors.
- Why this job: Make a real difference by solving technical issues and helping customers succeed.
- Qualifications: Experience in electrical, mechanical, and computer-based engineering required.
The predicted salary is between 41850 - 51150 £ per year.
Based from home and working throughout the north of England, the Field Service Engineer (Mechatronic) is responsible for providing on site and remote support for the range of company products on which they have been trained.
Responsibilities
- Responsible for installing, investigating and repairing machine faults of both electrical and mechanical nature assigned by the CSC (Customer Support Centre).
- Plan and prepare the correct parts/equipment and resource needed for repairs assigned to you in a timely manner.
- Ensure clear communication of escalations/problems/concerns or delays to the CSC/Supervisor/Customer and follow up with a report if required.
- Assist customers and internal staff with the identification of spare parts.
- Customer facing – clear communication to customer both verbal and written – take ownership of faults/calls assigned to you.
- Demonstrate flexibility with start and finish times and cross skilling.
- Provide Helpdesk/Telephone/Remote support when required.
- Observe Health and Safety & Working time regulations.
- Follow and adhere to the Company handbook and company policy and procedures.
Skills
- A wide range of electrical, mechanical and computer-based engineering skills.
- Experience of working on commercial equipment within a production environment alone and as part of a team is required.
- Consistently displaying a positive attitude towards customer service is a necessity, as is the ability to work within a close team, whilst displaying the necessary individual initiative required to achieve and maintain service targets and KPIs.
- Good communication, IT and customer liaison skills are essential to this role.
Field Service Engineer in Altrincham employer: Omega Resource Group
At Omega, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. As an Electrical Estimator in Castleford, you will enjoy competitive salaries, a generous car allowance, and comprehensive benefits including private healthcare and life insurance, all while working closely with key clients in the water sector. Join us to be part of a dynamic team where your expertise will directly contribute to impactful projects across Yorkshire.
