At a Glance
- Tasks: Ensure driver and vehicle compliance while providing top-notch customer service.
- Company: Join a supportive team in Chippenham with a focus on compliance and organisation.
- Benefits: Earn £13.46 per hour with ongoing training and a friendly work environment.
- Other info: Opportunity for growth in a dynamic and collaborative workplace.
- Why this job: Make a difference by helping drivers stay compliant and safe on the road.
- Qualifications: Strong attention to detail, excellent communication skills, and previous admin experience.
The predicted salary is between 13.46 - 13.46 £ per hour.
Customer Service Advisor - Office Chippenham £13.46 per hour Ongoing temporary contract Monday to Friday, 5 days in the office We are seeking a detail-oriented and organised Customer Service Advisor to join our team in Chippenham.
This role focuses on ensuring driver and vehicle compliance across the UK and international regions, supporting a smooth and compliant fleet operation.
Key Responsibilities – Customer Service Advisor Monitor drivers' compliance status across multiple regions, including the UK, Northern Ireland, and other countries.
Proactively identify and address compliance issues using internal systems (e. g., licence expirations, MOT status, DVLA checks, medical certifications, insurance coverage, and region-specific requirements).
Communicate professionally with drivers via email or phone to resolve issues, providing clear guidance on corrective actions (such as renewing licences, updating insurance, or completing required training/e-learning).
Verify the authenticity and accuracy of submitted documents, including driving licences, medical certificates, MOT certificates, and insurance documents.
Manage the collection, processing, and filing of documents (both electronic and manual, in line with regional regulations).
Collaborate with team members to manage departmental workload, respond to assigned tasks, and share knowledge of processes and solutions.
Undertake any other duties or special projects as required.
Requirements – Customer Service Advisor Strong attention to detail and organisational skills.
Excellent communication skills (written and verbal) for professional interactions with drivers and colleagues.
Comfortable working with compliance systems and databases (training provided on specific tools).
Ability to handle sensitive information confidentially and verify document authenticity.
Previous administrative experience is essential; experience in fleet, compliance, or transport administration is advantageous but not required.
Proficient in Microsoft Office (Outlook, Excel, Word).
For more information on this role, please contact Andrew Haddon on 01453 796617 or send a copy of your CV to For details of other opportunities available within your chosen field please visit our website Omega is acting as an Employment Agency in relation to this vacancy.
Omega does not charge candidates any recruitment or job-seeking fees at any stage of the hiring process.
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Customer Service Advisor in Alderton employer: Omega Resource Group
At Omega, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and professional growth. As an Electrical Estimator in Castleford, you will enjoy competitive salaries, a generous car allowance, and comprehensive benefits including private healthcare and life insurance, all while working closely with key clients in the water sector. Join us to be part of a dynamic team where your expertise will directly contribute to impactful projects across Yorkshire.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Alderton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Omega Resource Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Omega Resource Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Advisor in Alderton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Omega Resource Group.
How to prepare for a job interview at Omega Resource Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Omega Resource Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Omega Resource Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
