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For Companies At a Glance
- Tasks: Manage and optimise e-commerce platforms to boost digital sales and enhance customer experience.
- Company: Respected engineering organisation in Cirencester with a focus on innovation.
- Benefits: Hybrid working, generous holiday, pension contributions, and healthcare included.
- Other info: Collaborative environment with opportunities for professional growth and development.
- Why this job: Join a dynamic team and make a real impact in the fast-paced e-commerce world.
- Qualifications: Degree in Business or related field and 3 years' e-commerce experience required.
The predicted salary is between 36000 - 60000 £ per year.
Are you an e-commerce-driven sales professional who thrives in a fast-paced, customer-focused environment? Our client, a respected engineering organisation in Cirencester, is seeking an E‑Commerce Account Manager to take ownership of their digital sales channels, marketplace accounts, and customer portal.
Responsibilities
- Manage and optimise all e-commerce sales platforms, including the company's website, online portal, and any third-party marketplace accounts.
- Oversee all online order processing activities: customer registrations, payments, technical issues, and general queries.
- Ensure smooth fulfilment operations, coordinating with internal teams to deliver a seamless end-to-end customer journey.
- Implement and align online trading campaigns with wider sales and marketing strategies to maximise digital revenue.
- Monitor site performance and marketplace metrics, analysing trading behaviour and recommending improvements to drive sales and conversions.
- Maintain accurate CRM data while managing inbound leads from online channels—qualifying, tracking, and nurturing prospects.
- Conduct introductory and follow-up calls to move opportunities through the digital sales funnel.
- Collaborate with the global e-commerce team and internal stakeholders to share insights and best practice.
- Produce regular performance reports on online sales, conversion rates, traffic, leads and ROI.
- Ensure product listings, categories, descriptions, pricing and digital content remain accurate and up to date across all platforms.
- Keep up-to-date with e-commerce trends, tools and technologies to continually refine processes and improve user experience.
Qualifications
- Degree in Business, Marketing, E-Commerce or a related field.
- Minimum 3 years' experience in e-commerce account management, online sales, marketplace management or digital trading.
- Strong CRM experience plus confidence working with analytics tools such as Google Analytics.
- Excellent organisational skills with the ability to multitask effectively.
- Analytical mindset with the ability to interpret trading data and identify actionable improvements.
- Detail-oriented, proactive, and committed to delivering an exceptional customer experience.
- Comfortable in a fast-paced environment and adaptable to changing commercial priorities.
- Ideal for someone who blends technical confidence with strong commercial awareness.
Benefits
- Hybrid working: 3 days in the office, 2 days from home (Wednesday office attendance required).
- Pension: 4% employee / 8% employer contribution.
- 25 days holiday + bank holidays.
- Death in Service: 4× salary.
- Healthcare included.
E-Commerce Account Manager employer: Omega Plc
Contact Detail:
Omega Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-Commerce Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the e-commerce space and let them know you're on the hunt for an E-Commerce Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your e-commerce experience. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its e-commerce strategies. Be ready to discuss how you can optimise their digital sales channels and improve customer experiences. Show them you mean business!
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace E-Commerce Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the E-Commerce Account Manager role. Highlight your experience in managing e-commerce platforms and any relevant achievements that showcase your skills in digital sales.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about e-commerce and how your background aligns with our needs. Don’t forget to mention specific examples of your success in online sales.
Show Off Your Analytical Skills: Since this role involves monitoring site performance and analysing trading behaviour, make sure to include any experience you have with analytics tools like Google Analytics. We want to see how you’ve used data to drive improvements!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Omega Plc
✨Know Your E-Commerce Stuff
Make sure you brush up on the latest e-commerce trends and tools. Familiarise yourself with platforms like Google Analytics, as you'll likely be asked how you can leverage data to drive sales. Show them you’re not just a numbers person but someone who understands the bigger picture of online trading.
✨Demonstrate Your Customer Focus
Since this role is all about enhancing the customer journey, prepare examples of how you've improved customer experiences in past roles. Think about specific situations where you resolved issues or optimised processes that led to happier customers and increased sales.
✨Be Ready to Talk Metrics
You’ll need to discuss your experience with monitoring site performance and analysing trading behaviour. Prepare to share specific metrics you've worked with, how you tracked them, and what improvements you recommended based on your findings. Numbers speak volumes!
✨Show Your Team Spirit
Collaboration is key in this role, so be ready to talk about how you've worked with cross-functional teams in the past. Highlight any experiences where you shared insights or best practices that led to successful outcomes. They want to see that you can work well with others to achieve common goals.